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Business Profile

Exterior Building Cleaning

Marvelous Keys Solutions

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Exterior Building Cleaning.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:01/08/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I paid $1000 to service my credit on January 1 of 2023, and was advised that I will receive a 750 credit score based on the letter she was sending over and submitting to the credit bureaus. Thus far I have yet to receive the results that I was promised, so at this time she has scammed me out of $1000 and when I contacted her about the results, she stated I would have to pay her another thousand dollar fee, she has the worst customer service that Ive ever experienced within a business and want people to understand do not pay her for any services. She will not produce the products that shes promising. She was very unprofessional during the discussion about I dont feel like I got my Service worth. She mailed a few letters over a period of timeframe where things were taken off her disputed as she advised they were so it was overall a big flop, and a loss for me.

    Business Response

    Date: 01/08/2024

    ************ SIGNED UP AND RECEIVED RESULTS SHE STARTED OFF AT A LOW 500'S AND ENDED WITH A HIGH 600'S . 

     

    IT WAS NOTED THAT SHE WILL NEED TO PAY HER BALANCES ON HER CURRENT CREDIT CARDS TO HELP BOOST HER TO THE 700'S ONCE I GOT HER TO THE HIGH 700'S SHE HAS YET DONE THAT AS WELL.

     

    IN OCTOBER OF *************************************************************************************** FOR ANY QUESTIONS DURING MY CALL WITH HER ON 01/06/23 SHE STATED THAT SHE RECIEVED THIS EMAIL WHEN I ASKED HER WHY SHE DIDNT GIVE ME A CALL AROUND THAT TIME TO DISCUSS HER CREDIT MATTER SHE STATED THAT SHE DISCUSSED WITH FRIENDS AND DID NOT THINK TO GIVE ME A CALL.

     

    ATTACHED IS HER STARTING SCORE AND HER UPDATED SCORE AS WELL. ALONG WITH ITEMS THAT WAS REMOVED OFF HER REPORT. CREDIT REPAIR IS NOT GUARANTEED THATS WHY WE DONT GUARANTEE RESULTS.

    Customer Answer

    Date: 01/08/2024

     
    Complaint: 21105499

    I am rejecting this response because: she has never attempted to contact me one via the phone to discuss. I called her and she requested additional money to complete which I never received **************************************** the phone call. This is not acceptable and I would not refer anyone to her I stated I am very familiar with service and was genuinely disappointed she seemed to only care about additional payments 

    Sincerely,

    ***********************

    Business Response

    Date: 01/08/2024

    The client last update was 10/09/2023 she is just now reaching out on 1/05/2023. She reached out to me via phone which means she had a number to reach out to me as well and unfortunately she reached out 3 months later. 

      I would have been able to help her if she would have reached out when  i sent her last email, but unfortunately 3 months to reach out is a stretch. 

    Customer Answer

    Date: 01/08/2024

     
    Complaint: 21105499

    I am rejecting this response because:
    She never got my score to 700s ever and this information is inaccurate I need told her I discussed with friends. I did contact the credit bureau to confirm that the items that were disputed the *********** card was not removed and she did confirm this information and advised that it could take a year or more to complete process. She knows that I did not get monies worth and never text me until I called her and told her I was not satisfied and she stated I needed to pay more money for a service I was already unhappy about terrible business practices 

    Sincerely,

    ***********************

Marvelous Keys Solutions is NOT a BBB Accredited Business.

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