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Business Profile

Electrician

Harlan Electrical Solutions

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Electrician.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/05/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    ***** Harlan installed my dishwasher for me the Friday 11/25. He came and I paid in cash. No problem. Then I started asking him what other work he does and he says he can do everything. That Sunday we are discussing him installed a water heater. He says he can get me one for this price and blah blah from his friend. He sends me an invoice via paypal. I pay the full amount of $972 because it did not allow me to only pay for the water heater. Monday comes along he says he has a job can he do it Tuesday. Tuesday comes along I do not hear from him and I text him Wednesday. Wednesday comes along and he stayed late last night on some job it will be for sure on Thursday. Thursday comes along and I sent a confirmation text at 9:11am to see if he is coming. Another text at 11:14am. He finally responds at 2:30pm. "Hi sorry I'm for sure coming tomorrow I'm under the weather today from working out in the cold but tomorrow".Friday 9:29am he says "loading up coming your way did you want to do the toilets also. I need to stop and grab wax rings." I reply no. I sent a text at 11:35am, what is your ETA. He says he is in ********* he should be there in 45 minutes. 1:47pm sent another text is he still coming. I sent several more messages and I call and he does not answer. Finally at 2:08 I send a message and said that I have been patient and understanding. Please cancel and return my money via paypal. Friday at 4:10pm he responds "Like really. I was rear ended. on the way to you. I've already purchased the thing but ok I'm doing the best I can." It take all of 10 seconds to send a text update. He is clearly lying and as someone below stated on some type of drugs. I called this morning and he says he returned my money which is a lie because paypal would have notified me!

  • Initial Complaint

    Date:08/21/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    His new# ************. Job began Sun. 5/8- 1st pmt in a.m.& 7:30pm apptarrived 10:15pm. Itd be easier to say what was done rightnothing. I pd 253&100 cash app+40 ********* ****** *********** -$40.76 still usable, inspection 172+clean up fee 50+$20 certified mail/copies+mileage $3.50@IRS rate+ $100 extra demo now quoted to fix his tile/floor/grout mess/errors & repair door threshold messed up=$875 refund+costsowed to me.After his last no call/show June11, I asked for refund& he denied any wrong doing& insists on picking up tools he left here.He has no: 1-GA license to do ********************** work as required; 2-invalid Insurance certificate provided was not in effect when I called-that is fraud. 3-no business license in 3 countiesbut ests include tax on entire job w/labor.He said he could do all work- install elec fireplace w/new ******************** work. What I got was NEVER on time appts/no shows, improper elec/tile/carpentry work. After 6+ no shows ending w/6/11, I refused to continue after a month of drag on for a 2-4 day job & asked for refund in exchange for tools left behind. Est said Install new 20amp circuit $345- no new circuit installed, improperly tied in to HVAC-so fireplace comes on by itself after power outages, wrong color wire used, Unit not framed in opening but inserted in existing box&packed w/grout around itno backing&now cracked. TILE #A49Volcanic Luxe$14.99ea chosen& he swapped to $9.99UrbanLoftInterlckg.&one other used for filling holes; new tile went over old w/o prep/underlayment& fixing broken pieces- so theres crooked tile, holes stuffed w/grout, cracking, uneven bottom/sides, floor tile not centered w/mantel, and huge diff between ***** side floor&mantle, used grout vs glue on floor tile/wood floor-all came loose. Water damaged floor was only partially replaced, beam he placed to support joists/chimney do neither-chimney on other side of wall &didnt clean up daily & left a junk pile. Fair deal offered + costs & he avoids other charges.

Harlan Electrical Solutions is NOT a BBB Accredited Business.

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