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Business Profile

Medical Imaging

Piedmont South Imaging

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Medical Imaging.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/15/2024

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was sent to Bill and ******* from from Piedmont South imaging and the statement date was in October. The rates were insurance rates and the charges listed showed not covered by the insurance. My imaging was for infertility, and I knew that the insurance was not going to be covering the service. I called Piedmont South imaging billing department. The number provided on the bill billing agent told me that they cannot make the request to change the balance to a self-pay balance, but they could transfer me to a number that could. I received the call the next day from the collections agency that my balance was sent to. I was completely unaware that my balance was sent to collections as the statement that I just got was sent to me in ******* I called collections who did nothing but offer me a discount of 50% off of my insurance rates and refused to code the balance as self-pay and then spoke with the manager who threatened me and told me that I am no longer allowed to call this number and that its all they could do for me, they told me that they are unable to make that request and I have to call my insurance. I called My insurance said they have never heard of that before where a billing department will not change insurance rates that have not been covered at all to self-pay rates. I am seeking help as the manager of the collections agency has completely blocked my number and instead of willing to help me and tell me that they werent allowed to do the request they kept pushing the discount saying that that was all they could do and thats not what I asked. The manager kept deflecting the discount and refused to answer why my balance cannot be changed to a self-pay since thats what the billing department told me. I called the billing department back and they said that they have sent statements out and I asked for a review because the first statement that I have in my hands is ******* and the statement date is October. May I please have some assistance?

  • Initial Complaint

    Date:11/01/2023

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am not liable for this debt with Piedmont South Imaging. I do not have a contract with ******** Adj ******** They did not provide me with the original contract as I requested.

Piedmont South Imaging is NOT a BBB Accredited Business.

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