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Business Profile

Medical Service Organization

Trinity Medical & Dental Pediatric Centers

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Medical Service Organization.

Complaints

This profile includes complaints for Trinity Medical & Dental Pediatric Centers's headquarters and its corporate-owned locations. To view all corporate locations, see

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Trinity Medical & Dental Pediatric Centers has 2 locations, listed below.

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    Customer Complaints Summary

    • 3 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:05/06/2024

      Type:Customer Service Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      May 6th, my children had a dental appointment. We arrived 10 minutes early for check in. 30 minutes before arrival, we received a texted about wearing a mask. Well, we didn't have a mask so I figured ask when I get there for theirs and of course because a pandemic is no longer mandated. Upon arrival, masks are $3 which is RIDICULOUS! If you want patients to wear a mask and if they do not have one, supply it! There's no mandate order for one. 3 employees looked at me and I felt embarrassed because they completely was just like oh well! We live 45min from this dentist office and drove all the way there, missed 2 hrs of school, wasted gas all for their appointment to be canceled! No courtesy to patients or nothing. The $3 apiece is a financial burden to some! I was honest Upon arrival and they didn't care to even offer my 2 kids a mask and I would have sat in car which they do allow. No courtesy. Out appointments were canceled and WE WILL NOT be returning! I am taking this further. I am furious. $3??? I'm sure the masks are bought with the dental office funds and $3 is a bit much but even so.... a courtesy mask should have been given since we were on time and honest Upon arrival. No one looked me in my eyes like they even cared.

    • Initial Complaint

      Date:03/28/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      THEY ARE VERY UNPROFESSIONAL, POSSESS A GREAT LACK OF CARE AND CONCERN, NOT PROPERLY TRAINED, FALSE CHARGES, did not want me to speak with higher **** This business need to be closed! They have several other poor results via ******* Parents are being forced to bring their kids here as a funnel. The practice is terrible!

    • Initial Complaint

      Date:08/24/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I took my 16 and 17 year old children for their annual well visit on 08/21/2023. Once we got in the back I was informed that they both had to have immunizations. Once we were done, I went out front to schedule my kids next annual well check appointment. Once I got done, I asked the receptionist if I could have a copy of my children's updated immunizations form since they received immunizations. The receptionist told me there was a charge for the forms. I told her that because they gave my kids immunizations and they are in school, they are required to give me an updated form. So, she said I can let you speak to the office ******* when she comes back from lunch. The officer ******* never called me so at 3pm, I called and asked for her. She smugly told me that they are a for profit business and that I could pay $5 per child for the forms if I wanted them. I informed her that the *************** here in ******* told me that they should not be charging me for the immunizations form or the form ****. They are committing fraud and abusing the ******** program by charging ******** customers for those forms that are required for children in school in the ****************. I also had to pay to get the form **** for my 5 year old this past May and her immunizations forms as well. That's how I know that they are not supposed to be charging for those forms especially if they immunized your kids. I didn't leave the office and come back. I asked for these documents after my kids got done with their appointments.

    Trinity Medical & Dental Pediatric Centers is NOT a BBB Accredited Business.

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