Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/13/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Taking my HOA yearly fee and not doing maintenance of my yard at ****************************

  

  Business Response

  Date: 06/21/2024

  ******************, 

  Thank you for bringing your concerns to our attention regarding the landscape maintenance at ******************************. We received your complaint on June 13, 2024,and an immediate email response was sent to your email address acknowledging receipt of your complaint. We want to assure you that your complaint was submitted to both the ********* ************* of Directors and the ***************** responsible for the maintenance to be addressed promptly. You were advised that the property would be serviced within 3 days. No subsequent communication was received on our end until now. We were under the impression the matter had been resolved.  

  Please be advised that AEPM does not have any authority to select vendors for the association, nor do we have the ability to change service providers. This authority resides solely with the ***** of ********** On your behalf, we have further inquired with the ***** regarding the next steps to resolve this matter. We understand the importance of maintaining a pleasant environment for all residents and apologize for any inconvenience this issue has caused you. We appreciate your patience and understanding as we work towards a resolution.

  Thank you,
  

  Atlanta Executive Property Management, Inc. 

  Customer Answer

  Date: 06/21/2024

   
  Complaint: 21843571
  
  I appreciated that the landscape company came as you said,  however the job was not done the best of there ability. I have made a vedio of what they did and will forward it if necessary. 

  I would appreciate if they could do a good job as they did at entrance of the subdivision which looked good. I also appreciate the timely manner you responded but in all the years I have this property I did not need to make any complain. I want to keep my property in good standing as required,  but directors need to pay attention to the maintenance just as they go around and see all the problems with home owners property. Things are challenging and I have to stay on top of more important economical issues. So please stay on top of the situation.  

  Also when will there be a meeting to discuss the financial status of ************************** ? Its been too long we dont have any meeting. 

  Best regards. 
  
  Sincerely,
  
  ***********************

  

  Business Response

  Date: 07/01/2024

  Dear ******************,
  
  Thank you for further expressing your concerns about the quality of service provided by your association's landscaping team. We acknowledge your disappointment and apologize for their not meeting your expectations during their recent visit to your property.
  
  We appreciate your comparison to the quality of work at the community's main entrance, as this feedback is valuable in helping us communicate your perspective with the landscapers. Your effort in maintaining your property and keeping your account in good standing is also greatly appreciated.
  
  Regarding your inquiry about the financial disposition of your HOA and your request for a meeting, your concerns have been forwarded to the association ***** of ********* for consideration. 
  
  To ensure you receive all important communications from the Homeowner Association ***** of ********* in a timely manner, please make sure to activate your homeowner portal.
  
  Thank you for your patience and understanding.
  
  Sincerely,

• Initial Complaint

  Date:05/01/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Atlanta Executive Property Management, *** in ************ ** ************************************** ************. I am 67 years old and have been in real estate rentals and flipping for 41 years and Atlanta Executive Property Management, *** is the most non-customer service company in ***************** and maybe the world. It has been over 60 days at I purchased the property at ******************** and in 60 days, not received anything that I have asked for from day one.In addition, they have done nothing to earn the money that our *** is paying them to do.The company does not reply to written requests, major issues that can cost millions of dollars in damages to the *** and property owners. I am currently in the process developing lawsuits against Atlanta Executive Property Management, *** for breach of contract, failure to perform,and trying to set up a *** meeting to review class action cases. There are two groups that are members at this site and I still don't know what group I am part of. Have not received the standard package of by-laws, *** rules, board members and contacts info, *** meetings, ways to request services that are part of the monthly *** fee, what is my fee and how do I pay it. If you have a problem what is the process to get it handled, court cases, meeting requests???????Again, I have received nothing so there nothing to up loan, but a water, sent to the property when it should have gone to ********************************* This is the worst business in the ***........

  

  Business Response

  Date: 05/02/2024

  We acknowledge receipt of your recent complaint and appreciate the opportunity to address your concerns. After carefully reviewing your communication, we would like to clarify several inaccuracies and provide additional information to assist you. Over the past three months, you have been in communication with several members of our team at AEPM. We have diligently assisted you in obtaining closing documents from your attorney's office, which were affected by the recent challenges faced by the ************** in *******. Furthermore, we mailed out your Welcome Packet to your property address on April 15th, and prior to that, we sent you an email version of your Welcome letter on April 12th. This email also contained soft copies of your community's Governing documents, including CC&R's, By-Laws, and a Vehicle Registration form and address sheet. Registering also afforded you access to all public ally shared homeowner communications including meeting minutes and financial documents. Additionally, our staff encouraged you to register with the homeowner portal to facilitate online payments for your monthly assessments, thereby mitigating any further issues arising from delays in mail service. We understand that you have raised several concerns regarding your property. Please be informed that these matters have been thoroughly communicated to your ***** of ********** as they fall outside our jurisdiction to address directly. We are also in contact with your ***** President, who is aware of our response to you and has assured us of his ongoing communication efforts. We trust that this information addresses your concerns adequately. Should you have any further questions or require assistance, please do not hesitate to reach out to us. We wish you all the best and remain at your service. Sincerely, AEPM.

• Initial Complaint

  Date:07/07/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The management company does a very poor job of keeping the lines of communication open. In the most recent incident, I've tried contacting the company in order to find out when I can expect to receive my refund for the rental of the clubhouse facility. However, I have not been successful in reaching anyone by phone nor email. Additionally, the voicemail recording states that all calls will be promptly returned, yet I have not received a return call or email to any of the calls/email Ive made. My function was held at the clubhouse well over a month ago and although the contract signed states that I will receive my refund, I have not been able to reach anyone regarding the timeline for expecting it to be returned.

  

  Business Response

  Date: 07/31/2023

  To whom it may concern, 

  We are very regretful for the delay in providing **************** her refund in a timelier manner. Unfortunately, we have been in the midst of a software transition that delayed our ability to generate the refund in our software system. Attached is a letter from the software company acknowledging their part in this delay. **************** has been provided a refund directly from our company to help alleviate the on-going delay. Her refund was hand delivered to her property as soon as we were able to generate the check. Again, we do apologize, as this is not an issue we have ever faced. We take customer service very seriously. 

• Initial Complaint

  Date:01/24/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This organization decided to raise our annual HOA fees from $350 to $1,130 for 2023. This is a plot to get people to sell their homes or accumulate excessive late fees and a lien. (*************** in **********, **)

  

  Business Response

  Date: 02/01/2023

  To whom it may concern, 

   

  We are a management company providing management services to the Brentwood Place Homeowners Association. 

  We have no authority to raise homeowner assessments, only the HOA's ***** of ********* have that authority. 

  The HOA's ***** of ********* determined that it was necessary to raise HOA fees to meet the association's financial obligations.

  This action is part of their fiduciary responsibilities, The HOA's legal counsel was consulted to ensure proper actions were taken.   

  If you are unclear on what the necessary increase will cover, please contact the management company for further assistance.