Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/02/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In September of 2022, I went to the *******, Georgia Urology Office. My care was taken care of through the VA *************** In November 2022, I received a bill from Labcorp, for $72. When I called the office they told me that they had sent some of my tests to Labcorp. I told them that my VA authorization was for Georgia Urology and not Labcorp and that the VA would not pay for it. I didn't get any help from the office so I called billing a couple of times, and I kept being told to call Labcorp, and I kept telling them the same thing, that the VA would not pay so why would I call Labcorp. I finally spoke to *****************************, (Call Center Supervisor for GU), in December 2022. She asked me to send her the bill and said that they would take care of it. I didn't hear back from her, but I received another bill in January of 2023, and I sent that to her as well. She told me, again, that they would take care of it. But then I received another bill in February 2023, and forwarded it to her, via email, on February 24th. I didn't hear from her so I called her again on February 28th, and as of 4:11pm, I still have not heard from her. My Labcorp invoice number is ********.

  Business Response

  Date: 03/20/2023

  Good Afternoon.

   

  *************** to case # above regarding a patient complaint.

   

  Please note that on February 9, 2023, we contacted LabCorp and gave the lab the patients correct insurance information and they assured us that they would correct on their end and bill correctly.  We were also told that the lab would reach out to the patient and assure patient everything was corrected.

   

  Please feel free to reach out to me directly at the email address included should you have any other complaints that I can be of assistance with answering.  I am the Director of Billing for Georgia Urology and can handle most complaints within a 48 hour period.

   

  Thanks again.

   

  Christi

   

  ******************************* | Director Revenue Cycle

  Customer Answer

  Date: 03/22/2023

   
  Complaint: 19514444
  
  I am rejecting this response because:
  
  Sincerely,
  
  ************************* Shell

  On March 12, 2023, I received a letter from VA ************** rejecting payment of this invoice because they were not approved under the initial referral.

  Business Response

  Date: 04/05/2023

  My apologies, I have been out of the office.

   

  I will have someone follow up with the lab and see if they can bill us directly for this lab.

   

  Can you give me a couple of days to work through this?

   

  Thanks

   

  Christi 

  Customer Answer

  Date: 04/05/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ************************* Shell