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Business Profile

Property Management

General Property Management, Inc
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BBB Accredited BusinessA Rated by BBB

Complaints

This profile includes complaints for General Property Management, Inc's headquarters and its corporate-owned locations. To view all corporate locations, see

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General Property Management, Inc has 2 locations, listed below.

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    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 2 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:06/04/2025

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      General Property Management. Has allowed a ********* twice convicted to live in their property. When he went to jail for the second time. His brother moved in. I had to fight to get his brother on the lease agreement. Then after he was released from jail he moved back in knowing that General Property Management would accept him back. Knowing that a recently released criminal was living there without a lease agreement for three months. General Property Management invites criminals to live in their properties without penalties. General Property Management only cares about money. Not the children next door and across the street from children. I've already contacted a lawyer. **** has been harassing me by driving by my house multiple times which I have video of.

      Business Response

      Date: 06/04/2025

      General Property Management is diligent in processing all applications to the fullest. Each resident over the age of 18 is required to have a full credit and background check competed. The tenant in question has rented this unit since February 5, 2020. The tenant did add his brother to the lease as an occupant after that date, while also running a credit and background check on him. No complaints other than the complainant, have ever been made against this gentleman. 

      I have reached out to the Owner/Manager of the Complainant to discuss the matter, as General Property Management does not manage this property.

      If video is shown of **** driving by, it's because we do manage multiple units in this complex and that's her job. She has not stopped or spoke with the tenant in years. If conversation has been made, it was always friendly. Not sure what brought on this accusation of harassment. 

       

    • Initial Complaint

      Date:12/18/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Property manager and landlord let my mother live with a severe rat infestation, which stemmed from her duplex neighbor's rat infestation. Was treated as a minor mouse problem (they sent a guy who set up mouse traps, but also stunk of alcohol and bragged that he was playing golf and being inconvenienced by setting said traps), then a ***** *** with some poison foam, and finally an actual exterminator. My mother has now died and lived some of her last days with a rat infestation. There are pictures within the document uploads that show where they were chewing entry points and running about her house. That is disgusting and is a health safety issue. They then let a tree fall on the other side of the duplex in September and left that unaddressed for some time also - they aren't done fixing it yet. It let a draft in and also created new entry points for more critters to get in. This company only responds if you want to pay your bill, otherwise they are incredibly unhelpful. They really should be held accountable for this, but especially the rat infestation. The emails will reflect the email correspondence but not all of what went on and how it was dealt with. I am issuing a formal complaint.

      Business Response

      Date: 01/06/2025

      We were made aware of a rat/mouse issue and maintenance was sent out multiple times to address this issue. ****** Pest Control was hired to complete an Animal Exclusion. This was completed and no further complaints were filed, and the property continues to be inspected. Units have never had any issues prior to disruption of the grounds that boarder this property line. 

      On September 27, 2024, due to the hurricane passing through, a large tree did fall and hit the neighboring unit. Insurnace was immediately contacted, and Top Tier Contractors were contacted the same day. Construction continues. No complaints, other than noise, were received from this unit. The tenant did acknowledge the construction of the building was going to be a process that nobody wanted. 

    General Property Management, Inc is BBB Accredited.

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    This business has committed to upholding the BBB Standards for Trust.

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