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Business Profile

Roofing Contractors

ET Restorations, LLC
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Reviews

Customer Review Ratings

2

Average of 1 Customer Review

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Review Details

  • Heather R

    Date: 08/27/2023

    From the very beginning on this long road of disappointment, there was a lack of communication between the sales person, project manager, and entire team. Our roofing was delivered on July 3, 2023. At no point were we told that, if the roofing was delivered, installation was the next day. The crew arrived at 6:30 AM on July 4 and we were not prepared nor was the project manager here to facilitate the job. The workers took all our roofing off and then it rained. They failed to cover the roof. The project manager arrived at 7:30 AM (give or take) after the damage was done. There was water damage on the interior ceilings and the garage ceiling. Part of our garage was damaged from the rain and caved in. The sales person, which later stated that he was only a sales person, kept saying they would fix the damage. They did fix the interior ceilings but that took about 2-3 weeks to get done. The garage, that is another story. We moved all of our items on the front lawn, as we were told to by the sales person, to make it easier for them to fix the damage. Our items were on our lawn for almost 2 weeks. They patched the garage ceiling which looked terrible. I spoke to the "owners, and they had a crew come out and try to fix it. Again, it looks terrible. The roof install was done on July 4 and they "finished" fixing the damage THEY caused on Aug 15. As of today, the "owners" have not called to check in. As I mentioned, the communication is terrible and we believe if they were truly an ethical company, they would've done what was right and fixed the ceiling in our garage properly. They know what needs to be done to make it look better than it does. Instead, they chose to do the bare minimum work and now we are left with shotty work and an eye sore. The only reason I gave 2 stars is not because they deserved any stars, but because the sub-contractors (that don't work for them) were really nice but they only did what ET Restorations directed them to do at little cost.

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