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Business Profile

Tree Services

DP Tree Removal and Landscaping
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BBB Accredited BusinessA+Rated by BBB

Complaints

This profile includes complaints for DP Tree Removal and Landscaping's headquarters and its corporate-owned locations. To view all corporate locations, see

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DP Tree Removal and Landscaping has 2 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

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    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:05/05/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Tree removal was scheduled for May 1, 2023 at *****************************************************************************, ** and the workers equipment and garbage cans were blocking the driveway. I had to leave for work and the employees seen me trying to back oit and made no effort to move the equipment or garbage cans. Due to the restrictions caused by their equipment my car contacted the mailbox and cracked my driver side mirror. I spoke with ****** the owner and he said it was my fault and refused to take responsibility for his employees *** I have video evidence also of of the situation.

      Business Response

      Date: 06/02/2023

      See attached document

      Customer Answer

      Date: 06/02/2023

       
      Complaint: 20021469

      I am rejecting this response because: I have video.evidence ypu blocked the driveway and yes I rent the property but I have a lease which makes me legal to be there and you just said you agreed not to block the property entrance which per the video evidence you have done. It's your employees responsibility to not block the entrance not mine. I have been backing in *** out of that property for months and the ONLY reason I hit the mailbox is because your employees blocked the driveway. I have video evidence of the whole incident from outside security camera

      Sincerely,

      *********************************

      Business Response

      Date: 06/15/2023

      We never intended for the entrance to be blocked. We are trying to resolve this issue as appropriately as possible. Whatever was in the way and blocking your ability to enter your driveway was not intentional and if you had asked any of the crew members to move anything and everything you needed to enter, they would have happily complied no problem. We are not responsible for your actions behind the wheel of your vehicle, no one ever forced you to drive into an allegedly blocked area. Those were your own actions that caused damage to your vehicle. In conclusion this issue could have been avoided if you had asked the crew to move what was allegedly blocking your entrance.

      If you can send ** the video so the office can look over it. You can email ** at ******************************************************** or text ** at ************ thank you.

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