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Business Profile

Auto Services

Full Throttle Auto Repair

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:05/24/2024

    Type:Service or Repair Issues
    Status:
    UnansweredMore info

    Complaint statuses

    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On May 14,2024 I had my car towed to *************** ***** car shop on ********************************************************************** I paid him to replace my water pump he charged me for work and labor I had my car towed before 10am I gave him a call at the 10:17am confirming everything was ok for him to do the job he said yes he called me back at 11:10am confirming I will be paying for work and labor i agreed at 5:33pm he called me to pick up my car I left his shop at 6:40pm after waiting on him so long then at 6:57pm I had to call him back my car was running hot because the water pump I had just paid him to replace was leaking coolant really bad which caused my car to run hot he called me back at 7:03pm confirming he was on his way to me once he came he advised me to replace my radiator cap i did he also didnt put the part back over my engine i have a picture of that as well and on May 17,2024 at 2:58pm I had to call him again because my water pump continued to leak he told me it was other reasons why my water pump was leaking but it wasnt because of the water pump during our i asked him for help but he told me he couldnt help without my car being at his shop but i was stuck on the highway i had no way to get my car back to him again because he didnt replace the water like i paid him to do my car doesnt work anymore another mechanic said MrJames ***** caused my car to blow a head gasket he even come on anymore I dont have a car anymore because of *************** ***** not fixing my car the proper way i really need help he hasnt reached out at all since friday and he just took my money and doesnt have any concern for me i have kids and a job and i cant manage well anymore without my car its really affecting my life in a negative way

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