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Business Profile

Auto Services

New Image Towing & Recovery

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:06/08/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    New Image Towing has my vehicle in their impound lot and is acting in a very unethical manner.UPDATE: Today, they told me that if I don't pick up my vehicle by June 19th that they are going to sell it.NEVER MIND THAT I HAVE ALREADY PAID THEM ALMOST 1700 DOLLARS THEY"RE JUST GOING TO KEEP THAT I ALREADY ASKED ROR IT BACK AND THEY SAID NO I WILL *** THE **** OUT OF THIS PLACE THEY ARE NOT TAKING MY CAR AND MY MONEY CROOKS THIEVES UPDATE: Today, they told me that they don't offer "services" (whatever that means) but they COULD HAVE changed the tire on my car THREE WEEKS AGO when I was there for it and saved me HUNDREDS OF DOLLARS.Unfortunately, no one thought it was important to tell me this, and when I asked why no one said anything, I was told "you should have asked".Their representative was right in front of my car, knew about the flat tire was was ******* me off the property.This incident has now cost me almost $2000, and after all is said and done, will cost me more than that.Utterly ridiculous.---------------------------------------------Ridiculous. Left my car, which was full of valuables, sitting unlocked in the impound lot. No one was there when I arrived. There are two different lots, so make sure you go to the right one first. Confusing.

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