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Business Profile

Auto Services

Precision Tune

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Auto Services.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:09/13/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I took my **** ********** Super Beetle to Precision Tune to have them to replace the spark plugs, spark plug wires, and distributor on August 22, 2023. When I came and paid and took the vehicle I noticed that the shifting was very sloppy. I had an appointment that I was late for and to get to it. I went back. I notified ***** about the situation. He told me to bring it in the next week which I did. *** was working there that day and the next thing I know they are pulling my car out of the bay and told me that it would take all day to figure out and would need to reschedule. I rescheduled and went back and was told they are not going to fix it. ***** told me to take it to a ********** place and have them fix it. I asked are you going to pay for it and he said no. I explained the person did it they should fix it. He then went on to say his mechanic (30 yrs old) has driven many Beetles. I offered to to get a letter from a different mechanic that drove my Beetle and *** said it was not needed. Now they are refusing to work on my Beetle they messed up

Precision Tune is NOT a BBB Accredited Business.

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