We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Heating and Air Conditioning

Dealers Supply Company, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Heating and Air Conditioning.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:05/27/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I signed up with Dealer Supply to purchase equipment for My AC Guy ***************** in mid to late months of 2024. I operate as a family owned and operated business that started July 1, 2024. I signed up with them because I'm a fan of the Ruud product line. After signing up with Dealer I had issues with almost every order I sent to them. I would place an order and when it arrived to the job site it would be missing items I ordered. The constant excuse was "we didn't have it in stock" or "it was missed due to an oversight". I had one job that they made 3 deliveries because they kept failing to send me the correct materials. I tell you all this to lead to the outcome and the problem I'm currently facing. After all these issues I decided to cancel my account with Dealer **********************. Whenever I started going through invoices to settle out my account I found that they charged me $3,826.28 for warranty items. When I asked to have that credited to my account before making payment I was told for 3 of the items I didn't turn in the old part, and the two larger items (which are in their possession) I didn't fill out the proper paperwork for warranty. This wouldn't have been a issue except I was told by my representative ***** ******** that they didn't need the 3 smaller items returned and he never told me anything about the warranty paperwork on the other two items. I intend to pay what is rightfully owed ($27,162.03), but I shouldn't have to pay for items that I purchased from them and failed, especially the two pieces of equipment that is in their possession.I already had to eat the cost of labor to replace these failed items that I purchased from them. In my opinion this is bad business and I intend to take this as far as needed for them to do the right thing and credit the warrantied items. My next step will be to contact my attorney.

Dealers Supply Company, Inc. is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.