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Business Profile

Jewelry Stores

Lisa's Gold & Diamonds
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BBB Accredited BusinessA+Rated by BBB

Reviews

Customer Review Ratings

1

Average of 1 Customer Review

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Review Details

  • DAVID R

    Date: 01/03/2024

    We do nor buy a lot of jewelry but have always used them. This time I purchase a pair of earrings, my wife loved them, put them on and was pleased. Upon taking them off , one ear post had a sharp point on the return side and would not pull out (the other ear post was smooth on the top of wire. I had to flatten the point to get the earring out. We took it back and she said they would repair it at no cost but it was my fault and implied that I was lying and kept trying to blame me or my wife’s ear. She did not seem to get what I was saying, she kept saying that the tip of the post was smooth and I kept saying , that was not the problem even drew picture and she still did not get it and kept arguing. We would have accepted the “Free” repair but she just kept it going and finally just said she would credit the card I used. By that time I was ****** at the implications that we were lying and how she kept it up. There were several Times I accepted the free repair but she just could not let go and accept that it was defective. I don’t know what her problem was but she should not be allowed to do customer service. I won’t ever darken their doors again!

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