Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/08/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  There was the development of mold all over my apartment including my kids play area .I contacted the leasing office to report the issue and their response was uncaring.I didnt want to remain in the apartment with my toddler until I knew some more about the mold .I requested that the manager discuss with me the option of moving me to another apartment even if it was temporary until the mold was tested and thoroughly investigated if there is a source of humidity and moisture in which they would be liable for .I was fortunate to get the citys Code Enforcement officer involved who spoke with the leasing office manager and it was at that point they reached out to me .In the midst of this ,my son got sick possibly from the mold exposure .There was no consideration for the presence of a young child in such environment from the landlord.They were cruel and unkind in this regard.There is also an infestation of roaches in the building in which my neighbors are impacted .******* comes out in number of 4-6 at nights especially.The public health and safety of tenants should be of more concern to the landlord especially when a minor is an occupant.The office did eventually sent the maintenance team out to check the ac .It was confirm that moisture level in the apartment could have contributed to the mold growth .Thorough Mold treatment and clean up done by tenant to ensure it was safe to remain there .It is my right to report this issue without retaliation from my landlord in order to seek resolution.I am still uncomfortable remaining in the apartment .My hope is that they will see the need to transfer me and my child to another available apartment to thoroughly investigate of the cause of moist or increased is due to a poorly insulated construction .

  Business Response

  Date: 10/18/2022

  Our team inspected and treated all areas of concern on the same day it was reported to the office. Upon inspection, we did notice that the thermostat was set at "On" and not "auto". This creating all the air to be **** back inside the apartment home, which can cause humidity. When all areas were treated and re-set the thermostat to "Auto" our team revisited the home and no humidity was felt, and all areas were still fine. Our team cleaned all the vents as well and checked all window seals. 

  We did spoke with a code enforcement officer on the day of the issue reported and yesterday the 3rd of October 2022. The officer was checking on the unit status as she did not hear from the resident anymore. We updated him on the treatment that took place on the day of the report and that we have not heard from the resident since then as well. 

  The resident did state that she took 7 days to notify the office of the discoloration in her home. As reporting it to the office, immediately requested a Transfer to another unit without us having the opportunity to inspect and resolve any issues. We did notify the resident that we cannot approve this request until our end is completed. 

  Please let me know if you have any questions.