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Business Profile

Apartments

Towne Creek Apartments

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:02/29/2024

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was a resident at Towne Creek Apartments and moved out on November 2021. I paid what was own after I received my statement to move out of the apartment. I now have received an email from a debt collector call Columbia Debt Recovery LLC, dba ******* informing me that I owe $28.06. This is a disgraceful way to treat a formal tenant who did not missing a month of rent. Why would Towne Creek wait this long and send this to a collector? I paid what was noted on my account in full. If there were any extra charges, Towne Creek should have informed me over 2 years ago with proof, they have my cell phone number and email address. They have my email address because they gave it to a collection agency, I read online with the BBB complaints about Columbia Debt Recovery LLC, dba ******* and one said the same thing. Getting a bill after leaving for some time. This is not a good look for Towne Creek. I feel like I am being harassed. An email that just said I own $28.06 but for what. I feel like they are working to steal from me and hurt me. I am trying to recovery from being in the hospital and now I have added pressure on me. I lived at Towne Creek in 2021 and it is 2024. For those looking to rent, beware.

Towne Creek Apartments is NOT a BBB Accredited Business.

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