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Business Profile

Appliance Repair

Ericksen Appliance Service

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Appliance Repair.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:05/07/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    These people are frauds and I think they just collect insurance claims. The service is awful and they are extremely unprofessional. Ive been trying to reach these people since theyve left my home almost 3 weeks ago now. My home warranty company has not heard from them either. My home warranty company wont fix my refrigerator until he responds. The tech they sent lied and told me he would contact them the same day and literally ghosted me and my home warranty. I just wanted him to let them know what was going on so that they can fix my refrigerator that he was not capable of fixing. His service was awful from the start and never once followed up with me. I tried to warn my warranty company and now my family and I are living without a refrigerator with 4 kids and a baby that needs milk smh. I am letting everyone know about my experience. I have contact the company plenty and no one has gotten back to me. I let them man know how much its costing me to have to buy food everyday. The fridge went out and leaked water everywhere. Now my fridge doesnt work at all.

    Business Response

    Date: 05/08/2024

    We do apologize, however ****** was involved in a fatal motorcycle accident and all the warranty companies have been made aware. We are dissolving the company which is why no return calls have been made. It was just him running the company so we have contacted al the warranty companies hes worked with and they should be getting all dispatches sent to other vendors. If youre seeking a refund that would need to come from the warranty company, not us. We wish you the best of luck. Thank you

  • Initial Complaint

    Date:02/08/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I initiated a service request with my warranty company American Home Shield in May 2023. Ericksen Appliance came to my home twice in June 2023. On the 2nd visit in June *************************************************************** November 2023 as the oven doors would lock while in use. The contractor came back out in December after I contacted the warranty company and the contractor replaced another component on the oven in December. The oven failed again and I contacted Ericksen Appliance directly in December and the contractor came out in Jan **** and replaced the door lock assembly and the oven failed to work again as both doors locked while in use after the 4th repair by Ericksen appliance. After the 4th repair I spoke with the technician who installed the door lock assembly and he advised that he would contact the warranty company. After the contractors last visit the company went unresponsive although I left multiple messages without a response from the business. I had to escalate the issue with the warranty company to get Ericksen appliance to respond only to have them suggest another contractor to attempt to repair the over after their 4 failed attempts at repairing the oven. I am looking for the contractor to provide a full detailed account of all components that were replaced on the oven and the reason for the suggestion of another option. I am trying to understand why it is not deemed unrepairable from a professional perspective after replacing 4 components. I am only left to wonder if the contractor does not want to take the time to provide the details to the warranty company concerning replacement. Is it reasonable to think that after 4 components on the oven have been replaced that there is chance that it will work? Ericksen appliance should provide an account of all of the work they have done on my oven out of professional courtesy as I have asked multiple times. The next contractor should have a list of what has been replaced already.

    Business Response

    Date: 02/16/2024

    I do believe this has been handled and corrected on all accounts?

Ericksen Appliance Service is NOT a BBB Accredited Business.

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