Complaints
This profile includes complaints for Genesis Financial Limited's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 2 total complaints in the last 3 years.
- 1 complaint closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:12/26/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Vin #*****************. I recently received another recall notice for the Integregated Climate Control Unit (ICCU). The first time my car went in for the regen braking and they noticed there was no **** DTCS stored at the time and had to perform an ICCU software update. This was 17NOV23. The next time was the original recall for the **** replacement. I sent my car in on 30JUL24. They didn't communicate with me during this time and I had to keep calling them for updates. Finally on 05SEP24 I called and they told me the car was finished and ready for pickup. During this time I didn't receive a loner vehicle at all and they didn't care about how I was getting around even though they had my only form of Transportation. All of these repairs were covered under warranty thankfully. Today, 26DEC24, I received another notice for the **** repair. This is ridiculous they haven't figured this out about the same issue and the customer service is not as attentive as I originally thought they would be. This problem is reoccurring and I'm tired of it.
Business Response
Date: 01/06/2025
Regarding Case # ********
This is not us. We are located in ***********, ** and have no record of this vehicle. I notice the customer is located in *** We would appreciate this complaint be removed.
Respectfully,
****** L. ********
Customer Answer
Date: 01/06/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. I will find the correct company.
Sincerely,
******** ****Initial Complaint
Date:11/19/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
My wife got a car financed here ( buy here pay here). The car was repossessed. Without my name being signed on the loan, this company filed it as a closed account on my credit. I am not responsible for spouse debt in the ****************.Business Response
Date: 11/20/2023
In Response to Complaint #********
We would have a signed contract and copy of drivers license for any individual who would have obtained financing with us. We would suggest this person contact us at ************ if we may be of service. They can also file a dispute with ********************* if they feel there is an error and we would be happy to confirm all information on this account as accurate.
Respectfully,
********************************
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