Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/10/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a vehicle from Hardy Chevrolet in ***********, ******* on November 6, 2024. I picked up the vehicle on November 9, 2024 due to the distance from my resident and needing a ride. While driving the vehicle three days later, the check engine light came on and would not go off. I took the vehicle to a local auto repair for a diagnostic check and was advised the vehicle needed a Positive Crankcase ventilation value assembly which prevents the vehicle from passing emission. I reached out to **** *******, Sales Manager and the Salesman ***** on November 14, ***************************** repairing my vehicle, There was no response from either. On December 6, 2024, I received a call from ***** identifying himself as the Sales Manager from Hardy Chevrolet and requesting that I provide the invoice for the repairs. He stated that **** was out of the country. However, he failed to provide a valid email address. I sent five copies to his cell phone via text. He claims they were not readable. I sent a copy to the email address from *** *****' business card **************************** The email was returned as an invalid email address. Rey claimed my address was invalid. I responded by saying this is the same email address everyone else emails me with no issue. I am seeking reimbursement for repairs to get the vehicle to pass emission. I have provided proof as requested of payment

  

  Business Response

  Date: 12/11/2024

  We want to take care of this issue. Evidently, there has been an issue getting a copy of the bill due to e-mail addresses. The address Ms. ****** used to e-mail the sales associate was missing the r in hardy. I e-mailed her personally about 5 minutes ago and have not received an invalid e-mail address for her e-mail so hopefully it went through. I called her after e-mailing her and left a message. As soon as we receive a copy of the bill, I will get the check sent to her.

  Customer Answer

  Date: 12/14/2024

  The copy of the invoice had already been sent four times via text to ***** before the the attempt to send by email. From November 14, 2024 to December 6,, 2024. Hardy Chevrolet would not communicate with me.  All my requests for assistance were ignored.  On December 6, 2024. I sent four copies of the invoice to ***** via text message. ***** failed to provide a valid email address. He kept making excuses that the invoice was not legible. It was then I found the business card belonging to *** ***** and I tried to send a scanned copy. Apparently, I made an error in typing the email address, however, this matter went ignored for too long with no reply. I received a voice message from **** ******* on December 10, 2024 stating he had received the invoice and it was legible. He stated I would be receiving a check of reimbursement for the repairs. To date, December 14, 2024, I have not receive any reimbursement. There have been more than ample time to rectify this situation other than making excuses.

• Initial Complaint

  Date:06/21/2024

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a 2023 Chevrolet Tahoe in May 2024. At closing, I requested specialty tags for my license plate and paid the additional fees for the specialty tag. I debated on whether to get the Emory Univeristy tag, Dolphin, Butterfly or some other tag, ultimately settling on the wildlife butterfly tag. On June 17/18 the tag arrived. I was disappointed to learn that all the time I had spent in the gentleman office had resulted in inaccurate tags. I do not recall the gentleman's name, but the dealership had done such a poor job with their paperwork, he had to correct my address on the title and registration paperwork, even after I told the salesman that my address that was sent to the bank was inaccurate. Thankfully, this gentleman updated it as the tag office would have had issues. The salesman simply wanted a sale and didn't want to go back and forth sending updated documents. I spoke to ****** on June 17/18 about my dilemma. She informed me she would speak to the gentleman who processed my paperwork. I heard nothing. I called back the next day, they said their computers were down. I called back the third day, ******* called the managers and said that ******* was out to lunch and would be back in 15 minutes. Here we are 5 days later, my temporary tags are about to expire and I still do not have the correct tags. The resolution that is needed: They need to get me the correct tag. I paid for that service at the dealership. They alluded to the fact they wanted me to take off work to correct the issue which means I take a day off work, stand in line at tag issue and tell the tag office the shoddy mess that Hardy Chevorolet did. I can't explain their s**** up, AND they took my money. They need to assume that administrative burden, not me as the customer. The same amount of so called hospitality and follow up they displayed when securing the sale, they need to fix their error. I am not asking for anything exceptional. I need my correct tag that I paid for.

  

  Business Response

  Date: 07/16/2024

  This customer did not buy the Tahoe at the *********** location. It was bought at the ********* location.

  Customer Answer

  Date: 07/22/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

  From: ****************************************** <**********************>
  

  Hello, 

   

  Thank you for following up. They said a new designer plates would be mailed by the driver's office. I received a new set of temporary tags from *************, and Hardy Chevrolet did provide the envelope for me to overnight the wrong tags that they processed. I think I would consider it closed at this point and it appears they are doing as they need to resolve this case. Unfortunate it got to this point.

   

  If I do not receive the designer plates in the next two weeks, before the temporary tags expire, I will follow back up. 

   

  Wande 

   

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