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Business Profile

New Car Dealers

Milton Martin Toyota

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 5 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:05/01/2024

    Type:Sales and Advertising Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    *************************

    Business Response

    Date: 05/01/2024

    Milton Martin Toyota's, General Sales ******** Evan ********************** has personally gotten in contact with Ms. ************************* and will be handling the matter moving forward. 

  • Initial Complaint

    Date:04/01/2024

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.

     
    Complaint: 21513514

    I am rejecting this response because:

    MILTON TOYOTA in particularly ****** the used car sales manager, has consistently given dishonest accounts of the titles whereabouts. He has alleged that he submitted a e-copy to ************ Commissions for tag to be issued. He has alleged that there are long backlogs at tags office that's why I do not have a tag. This has gone on since January 2024 and cannot trust a thing coming from MILTON MARTIN Toyota based on dishonest information I keep receiving. 

    I need to know why the duplicate title is taking an excess of two months, heading three months.

    Following *****'s advice that paper work is complete, I have taken two separate days off from work to Uber to the tag office only to realizes it wasn't true that completed paperwork had been submitted. Is Milton Martin willing to share the additional expense I'm incurring due to their intentional mis-information and the title and tag?

    I am being penalized for MILTON MARTIN's TOYOTAs pure fault whether they blame it on mail carrier etc. 

    Also, what date was the duplicate title requested. When is it due to arrive?

    Sincerely,

    *************************

    not complete the required paperwork for a tag, them they should explore the option to refund so that I can purchase from another dealership and be able to drive without consistently being pulled over.

    Business Response

    Date: 04/03/2024

    We have initiated the process of obtaining a duplicate title due to the unfortunate loss of the initial document during transit subsequent to our complete payment of the vehicle. Subsequently, the state has undertaken the reissuance of the title, which we have duly verified and confirmed to be en route to our possession. Upon its arrival, we will promptly proceed with the finalization of ******************** paperwork. 

    Business Response

    Date: 04/10/2024

    Attachments are all documentation of the steps that our Title Clerk has taken to make sure that the duplicate title will be issued following the misplacement of it through USPS. 

  • Initial Complaint

    Date:02/24/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Purchased a truck from Milton Martin Toyota on 12/23/2023 I immediately took the truck back because it wasnt running properly its sluggish has no power and sounds like a diesel engine and the transmission is slipping I told by the dealership it was normal i also told the dealership I didnt want the truck because it wasnt running properly I was told these issues was normal got a second opinion and was told these are absolutely not normal the grandson of Milton Martin called me and threatened me said if I knew what was good for me I needed to stop calling about this issues and I need to stop trying to contact the BBB BECAUSE I was getting a lot of stuff messed up for him he said I needed to not contact the bbb or he wouldnt do anything for me which he has not done anything about this issue I am a single mom of 3 this was my last vehicle purchase and I didnt have money to waste except here I am wasting money and Im stuck with a new truck still under manufacture warranty that doesnt run properly its stalled in the road it wont go up hills its a junk truck I got for $38216 its not fair to do hard working people and sale them junk vehicles I asked them to give me something else and all they wanted to do is keep pulling my credit over an over until my score has dropped drastically from 801 to 641

    Business Response

    Date: 02/26/2024

    Our General Sales ******** Evan *********************** has been actively involved in maintaining communication with the customer and has engaged with them on 3-4 occasions since their purchase. These interactions, including phone conversations, have been conducted positively, and it's worth mentioning that there have been no instances of any threats exchanged.

    Additionally, our Used Car Sales ******** *******************************, has dedicated time to address the concerns discussed. Despite the customer's specific preferences, our team has made multiple efforts to suggest alternative vehicles, demonstrating our commitment to finding a solution that aligns with their needs.

    It's crucial to consider the impact on credit scores when a new loan is opened, and in this case, it pertains to the financing for the purchased vehicle. We aim to provide clarity on these matters to ensure our customers are well-informed.

    Furthermore, our Service ******** *********************, and Service Shop *******, ***************************, have conducted a thorough inspection of the vehicle. Their assessment confirms that the vehicle is functioning as expected. To provide the customer with conscientious assistance, we recommended seeking a second opinion from another Toyota store in our region. However, as of now, the customer has yet to take that step.

    We remain dedicated to addressing any concerns and working conjunctly with the customer to ensure their satisfaction and peace of mind.

  • Initial Complaint

    Date:03/08/2023

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.

     
    Better Business Bureau:

    -I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

    Please let me know if -I need to order the radio or if Milton Martin is.  If I need to please provide the Amazon link that your technician found.  My contact info is ************, *********************

    Sincerely,

    *********************************

    Business Response

    Date: 03/09/2023

    Our Fixed Operations Director, ******************************* and our Service Manager, ********************* spoke with ********************** yesterday regarding his radio. They thoroughly walked through the transaction with our Service Advisor and the technician who worked on his vehicle. While we understand his frustration that his radio is no longer working, we are confident the issue is separate from replacing the battery. ********* and navigation are one system.  The customer told our Service Manager that the navigation was not working in the vehicle and the technician found the navigation disc had been removed and noted the error message for navigation during inspection. ********* was able to continue to operate as long as the radio did not have to be rebooted.  ********* did power on after the battery replacement but once the battery was disconnected the radio programming was unable to reboot because the unit was already bad which he noted by saying the navigation was not working. Regardless of where the battery was replaced, the outcome would have been the same. Our team did offer to install a new radio for free and offered to do so for a new radio or a used one the customer purchased.  The technician found options for under $150 on **** as options.  We would be happy to complete the installation for free but do not believe we are responsible for the radio/navigation issue and believe that it is due to the age of the unit.

  • Initial Complaint

    Date:10/05/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My in-laws went to Milton Martin Toyota on 09/29/2022, they were sold a used car with a lot of unexplained charges that they did not understand. there are lines and lines of charges of warranties, T.L.C? they do not speak English and they did not understand any of the additional charges and it was not explained to them well. there wasn't use of a qualified interpreter to assist them or any of the documents provided in Russian for explanation. today is 10/05/2022 and i have made multiple attempts to reach the dealership and have not heard back from the finance department. Elite Sealant used Vehicle - ****** T.L.C - ******* ***************** CHARGES - ******* DOCUMENTATION FEES - ****** My in laws are senior citizens who live on a fixed income and this was a case of deceptive sales practices. if the sales associate did not understand them and they should have been provided with the option to have an interpreter service or come at a later time when they had someone who could better explain to them what they were signing for. at this time we would like to have the charges either fully refunded or the deal cancelled and we will be happy to pay a fair price for keeping the car for 1 week. I have all the documentations and will be happy to provide any copies or attachments that are needed.

    Business Response

    Date: 10/12/2022

    *************** is the daughter-in-law of the our customer ************************************. She was on the phone acting as the translator at their request during the transaction with our Finance Manager, ******************  **** spoke with Pratishma by phone after this complaint and explained we do not have any problem canceling the products she mentioned. She said they were going to think about it and let us know.  Our Finance Director, ***************************** tried to call Pratishma 3 times on Monday and no voicemail was set up and he didn't receive a return call.  We will be happy to cancel the products and refund anything they do not wish to have but the customer has to be the one to request it and let us know what to cancel.

Milton Martin Toyota is NOT a BBB Accredited Business.

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