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Business Profile

Surgical Center

Gainesville Surgery Center, L.P.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Surgical Center.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:11/14/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My partner (***************************) had surgery today at the Gainesville Surgery Center. Our insurance has an **** Health Reimbursement Account. The staff did not know how to handle this. The account/fund reimburses the provider of service (when the provider is a participant with the insurance plan- and Gainesville Surgery Center is). My partner has had other procedures there before and we had the same insurance and they same HRA and everything has been fine. The cEO- *************************** refused to accept the **** which pays the provider and not the patient but instead, after 1.5 hours after we arrived required that we pay and were told if the insurance/HRA paid we could receive a refund of any overpayment. We paid, but this persons lack of knowledge about how HRA accounts work for patients with their insurance is disturbing. This place is used by many - TERRIBLE experience!!!

    Business Response

    Date: 11/27/2023

    Patient HRA account had not been activated to make payment to Gainesville Surgery Center. On date of surgery one third payment per policy was collected from patient and remaining balance set up on payment plan.

    Once HRA payment was activated to Gainesville Surgery Center credit card amount was refunded and payment plan cancelled.

  • Initial Complaint

    Date:10/03/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I had surgery on 7/3/2023 and was told I had to pay $5784.39 upfront before I could have surgery. Gainesville Surgery Center overcharged me $3825.94. They themselves, at a later date, admitted to their mistake and said they would mail a check for a refund. They refused to put it back on my credit card. I have not received a refund and have phoned several times. I have provided updated address information and made sure they had all the correct contact information. No one has returned my call, nor attempted to solve the problem. I have the explanation of benefits from my insurance company, clearly showing what the insurance company paid them and the amount I should have been charged. I need the refund to be issued back to my credit card in the same manner they charged me.

    Business Response

    Date: 10/13/2023

    Explanation of action has been attached on the refund process for ***************. Please communication if additional actions are necessary. 

Gainesville Surgery Center, L.P. is NOT a BBB Accredited Business.

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