Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/21/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We had work done by this company in 2020. We called recently because the treatment they did on our basement walls has failed. The representative I spoke with kept asking for a warranty. We never got one, but were told they would guarantee any work they did for a very long time. This representative said someone would call me back. Two days later, I did not have a call, so I called again. I spoke with a different representative. This person took all of the information down, and within an hour, a man named ****** called me back. He explained that he was using their office space but did not buy the company. They did poor work. He does not want to be out of money. He doesn't offer warranties on the type of work we had done. I have searched online. ****** is a co-owner of Tristate Waterproofing locations in ******** and ***********. The receipt I have does say Ackworth Tristate, but the address at the bottom of the invoice says Tristate Waterproofing in ***********. A quick search reveals that he has been a co-owner of these companies for years. So, he wasn't completely honest. He started yelling at me when I mentioned owning a small business, and backed up all of my work, as well as the work of the previous owner. I went ahead and hung up, and we will NOT be using this company ever again. USE CAUTION IF BOOKING THIS COMPANY. I DO NOT recommend Tristate Waterproofing or Ackworth Tristate Waterproofing. ******.

  

  Business Response

  Date: 05/27/2025

  The representative was asking for warranty paperwork because she called us out to fix an issue on a treated area (which we would not warranty in the first place). Mrs. ***** was not able to present any warranty paperwork, therefore, this is not a warranty claim. 
  
  The Owner, ******, was trying to explain and set up an appointment for us to come out and look at the issue until she said "You are yelling at me, I'm not going to be yelled at" then proceeded to end the phone call to which the issue could not be resolved. There was never any yelling during the phone call. ****** never bought the ***************. That company was dissolved. 

  Tri-State Waterproofing Solutions, LLC was more than willing to help Mrs. ***** with her issue, even though we are not the company she paid and there was no warranty in standing. Mrs. ***** abruptly ended the call before any resolution was made and has not tried to communicate with us sense then. 

• Initial Complaint

  Date:02/12/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  July 20,2022 I agreed to pay TSW $3,500 to fix an issue with water entering my basement. The description of the problem on the estimate was "Driveway slab is higher than house slab in corner allowing rain water to enter the basement." The activity that TSW plan to correct this problem was as follows:* saw cut 2.5 feet around downspout drain and saw cut 17 feet across driveway for new drain. * will lower the section of concrete to stop any water intrusion in the future.* Inject ************' ************** 4.0 inches in affected area of 12 feet x 8 feet driveway to fill void and prevent further settlement (broke due to bad compaction)* will pour new concrete back saw cut area.August 5, 2022 the crew started work. They did the saw cut around the downspout and across driveway but did not install a drain, They filled the cut out areas with my gravel and no concrete. A crew person injected the ************ but it failed to work. The crewman agreed that the Resin did not lift the concrete and he said he would notify the company. I notified ************************* about the job not being completed. At a later time ***** came by to install the drain and mixed cement by hand and filled in the cuts and told me he would be back to smooth out the concrete. He did not come back. August 29, 2022 I sent ***** a text regarding completing the job. He asked that I call ***** at TSW to schedule a date for completion. I did call ***** and let her know about the Resins' not resolving the problem with concrete. No date could be arranged in Sept. and I asked to schedule a date in October. She told me that it would be too far out and the job needed to be closed but that she would contact the boss and call me back. No call back received.Since August 8, 2022 I have been receiving invoices for full payment. I have sent emails and written word asking for an itemized bill so that I could pay for the work that had been completed. I do not feel that I should pay for items that were not completed.

  

  Business Response

  Date: 04/04/2023

  Our concrete correction service (*********** Precision Lift) does not come with any type of warranty. In no way was there any guarantee that the concrete would lift back into place on the estimate only that there would be no further settlement. This estimate was signed by the customer before we started the job. All that was stated on the signed estimate was completed. The correct areas were saw cut, drain was installed, her gravel was placed over the drain (per her request), concrete was poured back to the saw cut area, and the section of concrete was lowered to stop any water intrusion in the basement in the future. This customer did not pay for anything extra. 

  As for the statement regarding lack of communication, we reached out to this customer through collections because the invoice was not payed. When we asked the customer in September 2022 to pay the amount on the invoice they tried to say the job was not completed, but as stated by the customer above, ***** installed the drain, and poured the concrete back on August 6, 2022. This would result in a completed job. 

  The customer signed an estimate that ********************* exactly what TSW would be doing to repair this area, knowing there was no warranty or guaranteed concrete lift for this repair. If the customer has any questions, or would like to be walked through the job to address any concerns, we are glad to do so.