Complaints

This profile includes complaints for Silverman Marine Diesel Service, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Silverman Marine Diesel Service, LLC

  Garden City, GA 31408

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  Silverman Marine Diesel Service, LLC

  114 Vickery Lane Savannah, GA 31410

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/05/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Gave Silverman marine a cash deposit of $95,800 to purchase and install 2 diesel engines in my boat. He sent a refund of $35,000 but will not return the rest. The distributor for the engines is **** ******* representing **** ***********, ph ************. **** was personally involved and promised to get my money returned. I just want the $60,800 returned to me. Thank you.

  Business Response

  Date: 07/11/2023

  To Whom it May Concern,

  I am **** *********, one fractional owner of Silverman Marine Diesel Service. ** **** ********** contacted our company in November of 2022 with questions concerning the *** line of engines we are a dealer for. We are a dealer under the distributor, ***** ******** **** *****. I apologize for the late delay. At the first of the year we moved into a new location. The former tenants of our location had forwarded the mail and we are still dealing with half of our mail going to them. This letter just came to us late last week.

   

  ** ********** explained that no other dealers would discuss his needs due to a supply chain issue with marine transmissions. They could not sell a complete powertrain package, so they wouldn’t attempt to help.

   

  When we were contacted, I informed *** **********, that he had marine transmissions already. His used set may be ok and if he provided the information on the data tag I would be able to check. His current set was compatible with the new engines for mounting and horsepower. He was ecstatic and couldn’t understand why we were the only company that made the impossible possible. Our first set of plans was the rebuild his transmissions. Then, our marine transmission supplier was able to provide new, correct units in two days time. ** ********** decided to purchase new instead.

   

  We require on parts purchases over 1000.00 with reoccurring customers and full payment for ordering. ** ********** paid SMDS in full with a personal check from ****** ****. It was deposited, and in less than 48 Hours, SMDS paid for the two engines and accessories in full to ****, and the transmissions in full to ****. The transmissions arrived at our facility two days later. This was early December.

   

  **** has a company policy that once you enter into a sale, there is absolutely no refund whatsoever. **** set a target delivery date around the 20^th of December. I informed the customer to not count on this. Most businesses like **** shut down around the 15^th-18^th of December and do not resume operations until after the New Year.

   

  Around Mid- January I began contacting my three contacts with ****. On January 11^th, the original sales rep who assisted with the sale was terminated and **** ******* replaced him. For about three weeks it was chaos, but I called everyone every 1-2 days and stayed on them. **** told SMDS at the end of January the engines were on the way from ********** ***** and well have them soon. The calls still happened 3-6 times a week with promises well see the engines this week, then next week. I explained this to *** **********. Then we received a call stating were very sorry, but the engines will be here next week early for sure. I informed *** ********** of this. Then on delivery day, no engines. At this point I began calling every person in upper management demanding answers. I went as far as ***** *******. *** ******* is the ***** ******** ******* for *** ****** ******s. I demanded everyone from ** ******* to all management at **** that my customer should be given a pair of the same engine I have in stock. This engine has 100 more hp and advanced electronics. It’s a $34,000.00 upgrade. I said for the headache and three months of broken promises this is the only thing Ill accept. **** would not do this.

   

  After that, *** ********** canceled the order. He has breached a contract, and he actually is not entitled to a refund of any kind. *** ********** has lied, slandered and defamed my business with bold faced lies since that day. He has claimed **** has helped him, when they did not deliver on their promises. I was the only one fighting for him.

   His first call to ****, he talked to **** ******* and *** ****** and told them both he knows for a fact I stole his money, never paid for his engines and was going to steal his money. **** and *** said that was incorrect and that we have always paid for engines in full 100%. Were only required to pay 25% to start the order, but making one payment in full saves time. Our banking records show when the payment was made to SMDS from *** ********** and that it was used to purchase the goods sold to him promptly. **** ******* never promised anything about the refund and its amount to ** **********. In fact he asked him to stop contacting him due to his belligerent attitude and constant swearing. He demanded the funds returned to him from me the day he canceled. His funds were with ****, and it took approx. one month for that to be returned. I will not return that from my sources due to the no refund policy. *** ********** was so nasty with **** and SMDS employees that his refund was nearly denied due to his contract and we would have to accept delivery.

   

  At the moment, he also has two marine transmissions that I must sell to return his funds. His transmissions were painted to match the engines. This is standard business practice for ***** **********. They now can not be returned, and we must sell them. He has also lied about the amount refunded. There is a 25% restocking fee, plus a balance he owes for the transmissions being shipped. Currently he has been refunded $53,000.00. When his transmissions sell another refund will be transferred and he will be refunded in full minus freight and restocking fees. When SMDS tried to send his fund back via wire transfer, it would not process due to *** ********** providing the incorrect account number. When I contacted him to verify the number and have his branch check for any technical issues he refused. He responded “Quit with your ******* ******* and you call the *** Bank and have them give you my account number. Everyone knows they will not release that to us because were not the account holder. *** **********s engines actually arrived about 5 business days after he canceled.

   

  His lies about stealing money and never paying the deposit along with nasty attitude and language towards myself, my wife, and employees of **** will not be tolerated. He has breached a contract and slandered myself. I will be making a decision about who to retain for a defamation suit very soon. This letter showing an amount that’s $18,000 less than his actual refund shows even more of his ruthless and unethical behavior. SMDS has gone above and beyond to serve *** ********** from the beginning of this deal and did even after he chose to use lies to discuss this transaction. I also have close to $2000.00 in labor that can not be collected on due to the situation. *** ********** is not truthful and is a customer I will not do any future business with as well. There are other service providers in our industry who are aware of the events who also will not help should he call.

   

  If you have any further questions please contact us via the emails below or call.