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Business Profile

Computer Software

Aiseesoft

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Computer Software.

Complaints

Customer Complaints Summary

  • 13 total complaints in the last 3 years.
  • 3 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:02/24/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I downloaded a program called FoneLab this business offered on my computer to recover some deleted files from my phone. I tried the free version which did not work for what I needed so I purchased the program because from my understanding, the free version only provides a certain amount of resolution. After purchasing the product, the program still did not work for me and failed to recover the deleted information. On their website, they have a 30 day money back guarantee advertisement that shows up. Since the program did not work, I contacted support to request a refund. I explained the issue and that the program did not help and provided my receipt number for verification of purchase. The associate is telling me that the company will not provide a refund because refunds are only if the program software has a bug and my situation doesnt qualify. That information is not made clear before purchase. I purchased the program on February 18, 2023 and requested the refund on the same day after realizing that it did not recover the information. I would like associate on trying to get a refund if possible. The receipt # for my purchase is 47060115-69780384

    Business Response

    Date: 02/28/2023

    Dear customer,

    We have learned your refund request.
    Just as we explained before, Aiseesoft software supports Try-before-Buy. Generally, what the free trial version can find is what the full version can recover and vice versa.
    If you have tried the free version and didn't find the data you want, were afraid that's the final result. We are sorry that you may have misunderstood the function of our software.

    As for your refund request, we have applied the full refund for you with our reseller, they need 5 to 7 working days to deal with the refund request. Please wait for some time and check if the refund reaches to your account later.
    Feel free to contact us if there is anything else we can assist you with.

    Thanks.

  • Initial Complaint

    Date:11/10/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 11/05/2022, I purchased a software from this website. They STATED a money back guarantee (if it didnt work) and they are REFUSING to return my money, because apparently its not a technical issue that Im having. *** reached out to them several times and they just keep offering other software that I dont need or want!

    Business Response

    Date: 11/17/2022


    Dear BBB team,
    We are sorry for any inconvenience caused.
    We have submitted refund application for the customer on November 16, 2022. Please let  the customer wait for some time and check if the refund reaches to his account later.
    We will also inform the customer about the refund progress later.

    Thanks.

    Customer Answer

    Date: 11/17/2022

    This is the last email I received from them

  • Initial Complaint

    Date:09/26/2022

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Aiseesoft offers a Video Enhancer Software with a 30-Day money back guarantee. The software does not enhance my videos. I have requested a refund and they are not providing it. I even sent the my original video so their engineers can try to enhance it and the video looks just like the original and at times worse.

    Business Response

    Date: 09/27/2022

    Hello BBB team,

    We deeply apologize for the inconvenience caused.

    We are actively communicating with the customer in order that we can implement the refund process.

    Once the refund is processed, we will inform the customer asap.

    Customer Answer

    Date: 10/04/2022

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ***************************************

Aiseesoft is NOT a BBB Accredited Business.

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