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Business Profile

Nuts

Mascot Pecan Shelling Company

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Mascot Pecan Shelling Company's headquarters and its corporate-owned locations. To view all corporate locations, see

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Mascot Pecan Shelling Company has 2 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint type

    • Initial Complaint

      Date:07/25/2022

      Type:Delivery Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I placed an online order at katydids.com for (12) 8 oz. cannisters on 7/8/2022. The order arrived on 7/20/2022. The quantity of my order entitled me to Free Shipping: USPS Priority 3-5 day estimated shipping with cold pack and solar shield during summer months. I was home at the time of delivery, shipping box labeled Mascot Pecans US *** ****** *********** ** *****. Inside the shipping box was a sealed box of 12 containers of Katydids and 2 almost hot Koolit refrigerants inside of plastic bags. I open one can to find the cover paper low in the cannister stuck to melted top row of candy. I immediately emailed ************************** to complain and explain the need for a refund and my request was refused. There was no solar shield in the shipping box, the refrigerant packages were sponge-like and warm to the touch and delivery had been more than 3-5 days. The solution offered via email to resolve, Don't Order in Warm Months! This business failed to provide the service as described.

      Business Response

      Date: 08/11/2022

      My name is ******* ****** and I am with Mascot Pecan .

       

      I have spoken with ****** ******** a couple of times and we have sent her new product . When I spoke with her she said she would like the product , not a rebate. 

       

      She received the replacement product and a few other of our items yesterday , Tuesday August 9, 2022 . I spoke with her this morning and she is very happy with the way Mascot responded to her request. 

       

      Unfortunately, this product was sold by someone that distributes our product and we ship direct to their customers for them.  The Distributor did not follow through with the customer, so we took over and took care of her. 

       

      I believe if you contact ****** ********, you will find she is very happy with the service we just provided her. 

       

      Thanks,  

      ******* ******

      Customer Answer

      Date: 08/11/2022

      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]


      Better Business Bureau:


      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. The service rendered by *** ******* was exceptional. I only wish that my initial contact about my dissatisfaction with the delivered contents has been so well received and quickly resolved. *** ******* demonstrated that good service, no, great service, to the customer is paramount for outstanding customer service and potential repeat business.





      Regards,



      ******* ********




       

    Mascot Pecan Shelling Company is NOT a BBB Accredited Business.

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