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Business Profile

Real Estate

Conn Realty, Inc.

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Conn Realty, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Conn Realty, Inc. has 2 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:11/16/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am currently renting a duplex from Conn Realty. Going on 3 years now. We have had multiple construction complaints as far as the front porch not being safe and it was not repaired correctly. Currently we have flooring issues that include them being rotten and molded. I am currently * ****** ******** and have been living with mold covered up by laminate flooring even after filing a work order for repair. It took them a month to even start repairs. They are currently working on the floor but I do not feel it is being repaired correctly to fix all issues. Every repair is fixed just enough to get by with. All I am looking for is safe living conditions and for maintenance to be done correctly.
      A front porch railing that is falling over should not be fixed by a steel bar drove into the ground so the porch railing don't lean anymore

      Business Response

      Date: 12/05/2022

      The customer / tenant had a reason to be upset. We had to take up the Kitchen floor and replace with new wood. We scheduled the job that we expected to take 2 days and started on time. Unfortunately the floor was much more difficult to remove than anticipated. It ended up taking 7 business days. I spoke to the tenant and apologized for the delay. I spoke to them when the job was complete and they were satisfied with the work. We try to make all repairs in a timely manner, but unfortunately this job did take too long. We're sorry the tenant was inconvenienced and we apologize for that. We are thankful the issue is resolved and the tenant is satisfied.

    Conn Realty, Inc. is NOT a BBB Accredited Business.

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