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Business Profile

Auto Salvage

Andrews Auto Salvage

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Auto Salvage.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/17/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Trying to buy a dodge transmission. Agreed on a price at ***************************************************************************************** They called me Monday the day before to tell me the transmission had a Crack in it. They could have another one in for ****. I never agreed to this. It was a possibility I would get it. They still charged my card ******* When I called andrews auto salvage they wanted me to pay a restock fee of 25% on a product I never agreed on. I contacted my credit card to cancel due to never agreeing to the amount or the new transmission. They are rude and would not let me speak on this matter. I am very upset with this company.

  • Initial Complaint

    Date:09/18/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a 551-58741 1U-STEERING GEAR RACK on July, 28, 2023 @ 3:10pm for $110 plus core charge $15 total of $125 I paid in cash, but the rubber cushion part on the end was tore up before he gave the part to me but he didnt check the part out before he gave it to me to see was something wrong with it. I made a deal and exchanged that part for some park lights that equals the same price. The first time I went he wrote customer refund on my receipt paper but I never got a refund because they told me they would order them. I waited 2 weeks later to get told I have a (6 month store credit) written by *******. ** called last week and she told me that she would order them and call me back but never didhere comes today Monday September 18, 2023. I called back to see was my parts order, and basically ******* was procrastinating around and put my on hold for 30 minutes saying she will check but her boss picked up the phone and said she went to break..that was very unprofessional but he told me to wait 15 minutes until he call me back.I havent received a call and I would love to just get my money back and forget the parts that they still didnt order 2 months from now. Im very disappointed with in the customer service

  • Initial Complaint

    Date:06/08/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Online showed they had a motor we needed. Went to purchase the motor and they didn't have one. Told if we paid $500 deposit, they would get us one. Waited 2 weeks and told they had one. It was wrong even after the owner called and verified the information. Told they would have us one Monday, it is Thursday. Went by today to get a refund as promised by the owner only for him to tell **, he would have one by this coming Monday and we couldn't get our money back. He offered credit to be used in 6 months. Not what was agreed or discussed.

Andrews Auto Salvage is NOT a BBB Accredited Business.

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