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Business Profile

Car Service

Southside Auto

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Car Service.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/31/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 9-25-22 I took my 2010 Cadillac SRX to Southside Automotive to be repaired by owner *************************** . He was supposed to replace timing chain , water pump and change oil . I paid him **** , for these repairs. I noticed a few days later that my car was leaking oil . I never had an oil leak before he worked on my car . I was leaking about a quart of oil in a week . I knew that my car did not use a quart of oil until 3 to 4 months . I told *************************** about the oil leak and he told me that he was to busy to take a look at it . I asked him , when can you fix it . He gave me an appointment later in the week . I came back and he said he has other cars to fix now , he gave me another appointment for the next week. I came back the next week, he said I don't have the time to look at it . He asked me to just leave and he would get to it , if he had the time . I told him , I have been patient with you , but I already paid **** to make the repairs . I never had an oil leak until you worked on my car. I want you to make my car a priority as you do others . They haven't paid you yet , I have paid . I never had oil leak before , so when can you fix it or I want my moneyback . I can get another mechanic to fix the oil leak. I told him , I am using a quart of oil every week . I never used a quart of oil until 3 to 4 months . Whatever you did I want it repaired asap. Again he asked me to leave and he might get a chance to look at it . I told him that's ridiculous ,I need my car and I will wait here for you to fix it . I waited and at the end of the day , he said , just come back tomorrow at 3pm . I came back the next day , he said leave your car . If I don't get it today you can pick up. I told him I want my moneyback and I want the oil leak stopped. .

  • Initial Complaint

    Date:11/07/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On March 17, 2023 I bought a motor for a Chrysler 300 2007. And paid for labor but the service was never done . I wait for 7 month and it still not job done. I tried calling and no contact and every time I try to work out something with the business he gave me the run around. I ask for my money back and he refuse to give back or my motor. I had to file a police report.

Southside Auto is NOT a BBB Accredited Business.

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