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Business Profile

E-cigarette Liquids

Jonathan Whitfield

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in E-cigarette Liquids.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/19/2022

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    5/13/22 I never received my order.

    Customer Answer

    Date: 07/19/2022

    I ordered vape liquid for which I never received confirmation of my order or received the product. On May 13, a charge appeared on my account from Jonathan Whitfield through the payment processor gosq.com. I had the bank contact him, and he responded that there was no dispute. I have tried to call/text the number with no response. I have never received the product, and I have not received a refund. I wish I had kept better records, but that doesn't excuse the fact that I did not get the benefit of my purchase. I'm assuming that the contact information is correct since the bank was able to get a response. I have attached the invoice information.

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