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Business Profile

Auto Lube

Express Oil Change & Tire Engineers

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:06/21/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On Monday 6/17/2024 I brought my car In for a standard oil change which was $92 and noticed the mechanic doing the change spent more time than usual under my hood. The next morning on Tuesday 6/18/2024 my car wouldn’t start and had to tow my car back to the shop. They told me I had a bad battery and it was leaking battery fluid, so I paid $361 for a new battery to be installed. Then on Thursday 6/20/2024 I went to leave for work and again my car wouldn’t start. They sent two mechanics to my house to jump my car off and bring it back to the shop where they then explained to me that the battery was fine but now I have a coolant leak coming from my water pump. On Friday 6/21/2024 my wife went to pick up the car from the shop and again the car wouldn’t start. I have now been out of work for a week due to these issue. I just bought my car in December and the car has had NO ISSUES for the 6 months that I’ve had it up until Monday when I got my oil changed. They are wanting to charge me for the repairs and will not give me my money back that I paid for a new battery even though my car is still not starting.

    Business Response

    Date: 07/11/2024

    Mrs ****** vehicle has a computer issue causing serious battery damage and was recommended to dealership as my facility doesnt work on computers. Customer agreed to buy new batteries and we have honored warranty on those batteries. it was explained to customer automotive parts can fail at any time and we did no work around the batteries or water pump during her oil change. the batteries are under the passenger seat and water pump front left on the engine. we we were just making her aware of the water pump issue.  Customers issues are no fault to Express Oil Change and customer left as if she understood. batteries will have warranty still honored, no refund will be issued.

Express Oil Change & Tire Engineers is NOT a BBB Accredited Business.

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