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Business Profile

Air Conditioning Contractors

Josh Collins Heating and Air Services

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Air Conditioning Contractors.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:06/16/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am writing to formally file a complaint against **** Collins Heating and Air Services due to improper installation work that resulted in my warranty with another company becoming null and void, I had to hire and pay another company to assess and correct the issue, as well as a refusal to acknowledge or address the issue.

    **** Collins removed my downspout stating that it was in the way of him installing the hood for my stove. **** stated he’d reinstall the downspout using the same hole from the gutter. On March 15th, **** sent two of his employees to put the downspout back up. They did not put it in correctly. They put another hole in my gutters versus using the same hole as **** said he would. I immediately contacted ****, via text, and he informed me that he would send someone else. I did not want ****’s company coming back to my home. This was due to him not being a man of his word and not doing what he said he was going to do. The next day I contacted ********** due to using the previously to complete my gutters. Due to there being a second hole in my gutter, my warranty with ********** to be null and void.

    I reached out to **** and his company requesting that they take responsibility and rectify the damage. However, the company returned the letter to sender unopened, refusing to engage or acknowledge the complaint.

    This lack of response and accountability is unacceptable. I am seeking assistance from the Better Business Bureau to mediate this issue. Specifically, I am requesting that the company accept responsibility for the improper installation, compensate for the damages caused, and ensure this type of negligence is not repeated with other customers.

    Thank you for your attention to this matter. I hope that with your involvement, we can reach a fair resolution.

Josh Collins Heating and Air Services is NOT a BBB Accredited Business.

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