Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/01/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On June 9th, 2023 I hired MG Remodeling company to remove old ceiling texture, repair a crack where the old tape was in the corners and paint the ceiling as well as all walls inside of my home. Well it's been 5 months and I look up in the ceiling and where MG Remodeling company supposedly repaired is starting to open back up and there is a long crack again in the ceiling. I notified the then employer of the company ************************************** of this issue. But he told me that he was no longer working for *********************** who is the owner of MG Remodeling. So I contacted ************ in which he and I agreed that he would come out Thursday morning 11-30-2023 and take a look at it, then. When he didn't show up I called first and got no answer so I texted him and he said that he couldn't come because he was out of town and would come out next week. Well I was clearly upset because I spent most of the morning waiting for him so I express my disappointment by saying "at the very least you could have told me this". So the he tried to refer me to his former employer, at that moment I felt as though he was giving me to runaround. The he texts me saying he had nothing to do with what is happening to my ceiling and that his employers had nothing to do with what is happening with my ceiling. I then told ************ that I would have to contact my Home Owner's attorney because my ********************* is the one that paid for the repairs. He then in turn told me to do what I want and that he to has lawyers.I don't understand when a supposedly professional company does work they will not stand behind their workmanship. At this point I feel like I am being taken for granted.

  Business Response

  Date: 12/08/2023

  Hi *******, I am ******* owner of MG Remodeling **** I just wanted to let you know that I already spoke with *************** and we came to an agreement. I came to fix what she told me was wrong and already she is happy today 12/8/23 it was finished thank you very much.

   

  Business Response

  Date: 12/08/2023

  Hi *******, I am ******* owner of MG Remodeling **** I just wanted to let you know that I already spoke with *************** and we came to an agreement. I came to fix what she told me was wrong and already she is happy today 12/8/23 it was finished thank you very much.

  Customer Answer

  Date: 12/08/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

  Better Business Bureau:

  Hello yes *************************** and I did come to an agreement and the issue was resolved. I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

  Regards,

  ***************************