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Business Profile

Real Estate Rentals

The Cottages at Southhampton

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Real Estate Rentals.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:10/25/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My mom and l applied for a cottage home and they denied us because they didn't think we where a good fit for that community. The leasing agent at the time even told us they turn away as lot of applications. Anyway we gave them a $500 deposit which was to much to begin with. They said they would return 250 of it if we where denied. No money has materialized. Application # is ********** We applied about 1 year ago

  • Initial Complaint

    Date:10/16/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I filed an application for a lease at The Cottages at *********** in March which was denied. My application fee was paid by credit card which was not returned after the application was denied. I attempted to call the office multiple times and left voicemails with no response. When I visited the leasing office, I was informed that their policy was to issue a refund check which would be mailed within ************************************************************************************************************************** the process of moving from the address that was on the application. I was advised by the agent that it would be mailed to the provided address. The Cottages emailed a "Move Out Statement" April 8th which showed a refund of $250 would be issued. The check was not received. I was then contacted by a leasing agent from The Cottages at *********** in late July advising that the check was in their office to pick up. I picked up the check and cashed it August 5 at ************************ in *********. A check return was issued August 8, putting my account in the negative. I was not aware of this until I was at *********** on September 3 who provided a printout. I went to The Cottages September 4 and provided a leasing agent with this information and was advised that she would contact me after speaking with their accounting department. I called The Cottages at *********** on September 18th, spoke to another agent, provided information about the issue and he advised he would contact the accounting department. The leasing agent called back and advised that there was no issue on their end regarding the check. I then contacted ***********'s customer service September 25th who advised that a stop payment was issued for the check. I advised them that I had not requested a stop payment, and the Center Parc *** advised that it must have been The Cottages. I contacted The Cottages multiples times since then with no resolution/explanation for the stop payment.

The Cottages at Southhampton is NOT a BBB Accredited Business.

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