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Business Profile

New Auto Parts

McCarty Auto Parts, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in New Auto Parts.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/12/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a transmission from McCarty that was put in and didn’t work so the mechanic had to take it out and wait own McCarty to send another one but my problem is paying the mechanic for the labor why should I have to pay for the labor when it is McCarty fault that the part was no good so I want them to pay half are the whole bill I shouldn’t have to pay for labor twice when it is there fault they sold me a bad part.

    Business Response

    Date: 01/18/2023

    To whom it may concern at the BBB,

     

    I've attached a copy of the credit card payment request that was sent to *** *******, which 

    he used to make the deposit to get the transmission he ordered for his vehicle. The request 

    included a description of the part he was ordering as well as detailed warranty information, 

    which I highlited in orange. The warranty states that the transmission he was ordering is 

    guaranteed 120 days from the date of his invoice, it also stated that it does not cover any 

    labor charges. Our standard warranty terms of sale is printed at the top right hand corner of 

    every invoice, and states " NOT RESPONSIBLE FOR LABOR CHARGES ". The warranty was 

    printed a 2nd time on *** ******* invoice in the notes, again stating "Transmission is guaranteed 

    120 Days from the date on this invoice. Warranty covers Transmission only.... it does not cover

    any Labor Charges." 

     

    WE, McCarty Auto Parts, do stand behind our warranty and we did replace the transmission 

    *** ******* said was no good.

     

    Thank you for your help in resolving this matter.

     

McCarty Auto Parts, Inc. is NOT a BBB Accredited Business.

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