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Business Profile

Resort

Alpine Crest Resort Club Of Helen

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Alpine Crest Resort Club Of Helen's headquarters and its corporate-owned locations. To view all corporate locations, see

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Alpine Crest Resort Club Of Helen has 2 locations, listed below.

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    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:03/02/2023

      Type:Order Issues
      Status:
      Unpursuable
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have been trying to reach Alpine Crest for over a year. I have emailed them at least 10 times with absolutely no reply whatsoever. My situation...I have bern an owner here for over 30 years and have always been current on my maintenance fees. My wife has passed away and Ibam on disability. I can no longer afford the maintenance fees. Every emial I have sent Alpine Crest has explained this. I was to send the email to the email address and the board would look over my case. After emailing them at least 10 times over the past year, I never got a reply. All I was asking for was what I needed to do to redeed the unit back to them. I couldn't pay last years maintenance fees and after my emails, the turned it over to creditors. Now, I can't pay this years maintenance fees and I am sure they, Alpine Crest, has turned this years maintenance fees over to a collector.They have ruined my credit and they could care less about my situation. They know I can't afford the maintenance fees and yet they have no intention on helping **** do not know where else to turn. They will not return and of my emails.Please help me!Thank you,******************* ************ *************** 03/02/2023

    • Initial Complaint

      Date:08/05/2022

      Type:Order Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We have been owners for many years with Alpine Crest and our concerns have become more broad over time. The conditions of the timeshare are poor and not very well maintained. We are no longer interested in having to deal with the hassle it takes to book a stay with Alpine Crest. My wife and I are on a limited income and dont have the ability to travel as much as we used to. We have paid for the ownership in full, but no longer have the resources to continue with the maintenance fees. We reached out to Alpine Crest about our request but failed to receive any helpful response. We spoke with ***************************, the General Manager, and informed her of the letter we mailed and she said we shouldve already gotten a letter back from them. She didnt let us know what the letter said, and to date we havent gotten it. We need this situation resolved as soon as possible, and it seems like theyre just delaying it on their end for no reason.

    Alpine Crest Resort Club Of Helen is NOT a BBB Accredited Business.

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