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Business Profile

Event Planner

Perry's Landing

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Event Planner.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/07/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We booked The Orchard at Perry's Landing (a new wedding venue) under the assumption that it would look like the pictures provided by the owner. We have been to see the venue several times since we booked it, and it looks nothing like what was promised. We ended up cancelling the wedding venue due to false advertising. We are due a partial refund (even though we believe we are entitled to a full refund based on the circumstances). It has been over a month since we cancelled and the refund still has not been received after multiple requests.

    Business Response

    Date: 07/13/2023

    The complaint by Mrs ******* lacks merit for several reasons:

    She was mailed a refund check prior to this filing. She was refunded 25% of the payment made (less the $1000 deposit) in accordance with the wedding contract which the couple signed. 

    There are too many people involved with no clear accountability. We were advised of the wedding cancellation via text message to me by the groom, not Mrs, *******. 

    They requested a meeting but failed to meet even though they selected the meeting dates: **** * ** **** **.

    I spoke to Mrs  ******* via the phone and offered to meet with the bridal party upon our return to the USA. We were out of the country when they sent the cancellation notice - via text message. ******* (the groom) informed us that had no interest in meeting since “nothing” we could say would alter their decision to cancel.

    Their expectation (the details of which is too numerous to list) that the venue would be set up as they envisioned five (5) months BEFORE their wedding date is ludicrous. We have weddings almost every weekend and all our couples have different expectations for their venue and their big day.

    They failed to show up ….after requesting a meeting.

     

    ****** *****

Perry's Landing is NOT a BBB Accredited Business.

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