Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/19/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  What was quoted as a good week for repairs languished into 9 weeks. Because we were told it would only be a week or two, we rented an air ***** for $525.00 per week while the motorhome was in the shop. (We are travelling so living in the motorhome.)I had only taken along enough medications for 2 weeks, so after those 2 weeks had passed, I returned to the motorhome to resupply. I am retired Navy and totally and permanently disabled by the VA ******** connected), so I take a lot of meds. When I explained this to ***, she said she would give a military discount. She did not. No work had been done.After the first MONTH, I told ******** needed to stop in and exercise the generator (gas), add distilled water to the 2 house batteries and charge them (Blue Ridge RV Repair will not let you leave your rig plugged to 110 VAC) *** replied stating that if the house batteries needed water, they were no good and should be replaced. She also stated that I did not need to run the generator because they don't routinely exercise their personal diesel genset. This demonstrates ***** lack of knowledge about how gas motorhomes work. A gasoline Onan generator must be run at least a few hours every month. I know as I did not and had to pay $700.00 for a new carburetor installation this past February.Lead-acid house batteries require monthly maintenance as well, ensuring each cell is full of water. Again, this demonstrates ***** incomprehension of even the most basic motorhome systems, subsystems and RVs in general.The ***************************** adjuster factored replacing the rear cap into the estimate. Blue Ridge RV repair DID NOT replace the rear cap as directed. INSTEAD, the rear cap is now a big glob of Bondo, for which they charged the insurance company an additional ~$4,000.00. Had Blue Ridge RV repair simply replaced the rear cap as instructed their additional claim to slather more Bondo onto ALL of the rear cap would have been unnecessary. Bondo and paint work sloppy. Insur

  Business Response

  Date: 08/27/2022

  I overnight my tracking is 1Z972WX11300954073 MY RESPONSE WAS REC ON AUGUST 23 AT 11:29 AM. 

  Business Response

  Date: 09/08/2022

  From:Stretch Newborn <***************************************> Sent:Monday, August 22, 2022 1:16 PM To:***************************** <**************************************************>; Kent * <******************>; ************************* <*************************> Subject:BBB compliant 17734534   THIS EMAIL IS FROM AN EXTERNAL SENDER! DO NOTclick links or open attachments if the sender is unknown or the email was unsolicited andneverprovide your User ID or Password*   To whom it may concern,   This shop received this complaint on 8/18/2022* First, ******************* has stated she was in the Navy and is a disabled VA* This statement is false and ********** never servedin the Military* This repairshop asked ******************* and she stated no* Furthermore, the record will show that ***************** is the legalowner of the 2006 Generic ** Class A* On or about June 7th, 2022 ******************* dropped off the ** and presented this shop with a fraudulentpayment* This caused a delay in repairs due to her own negligence* This shop did not receivepayment until June 12th 2022* As ******************* mentioned the concern over the generator, I have attached emails and text messages that detailed ********************** would be coming to this shop to provide his own generatormaintenance* ******************* stated the rear cap is a big blob of bondo*? I have attached the finished photo of her *** You be the judge* The legal form was signed* This shop stands behind this repair 100% and will not provide a refund* Since this complaint, ********************** has taken to the ****** Business page to voice that this shop is acting in insurance fraud and other illegal activity* The owner, ******************** is meeting as I type this with ****************, our attorney to proceed with a criminal warrant and seek damages in reference to the comment on our ****** page* I am also overnighting all documents that relate to this matter* Also, This shop has on a recorded disk *********************, ****************** significant other, with his thumb in the air telling everyone here great job* If you can please visit our ****** page Blue Ridge RV Center and read the statement from **************************** Progressive insurance Adjuster was here at this shop weekly* No reimbursement was given to the customer other than for their stay in the ****** As for photos of a ladder* This shop installed the ladder using a clear **************** We feel sure this ladder has been tampered*   If you have any questions or concernsplease call*     www*blueridgervcenter*com ************ 501 ******************** *********, ** 30546   ***************************************

   

  Customer Answer

  Date: 09/14/2022

   
  Complaint: 17734534
  
  I am rejecting this response because: Blue Ridge ** took advantage of myself and my partner, who is indeed retired Navy and a 100% disabled veteran.

  Blue Ridge ** said it would take a good week to repair the bodywork on our motorhome.

  Blue Ridge ** instead took 9 weeks.

  We paid $525.00 per week for an air BnB rental during this time. ********************* refunded us $750.00 total. Balance = $3,975.00.

  Blue Ridge ** did not repair our motorhome adequately. The repairs they did complete are terrible as the attached photographs detail.

  Blue Ridge ** also did not complete all of the repairs covered by ********************** again as the attached photographs document.

  Progressive insurance refunded me $1040.00 to have uncompleted repairs performed elsewhere.

  Meanwhile the repairs Blue Ridge ** attempted to complete are entirely unsatisfactory. They failed to install the "new" rear cap ladder correctly, leaving it unsafe and at least a dozen old s**** holes unsealed, unfinished and unpainted in the rear cap. The ladder is absolutely unsafe to use. The ** technicians replacing a roof top air conditioner will not use this ladder.

  Additionally - Blue Ridge ** replied to our ****** review with lies, personal attacks on our character, etc.

  They paid a company to remove our ****** review and add additional positive reviews.

  Blue Ridge ** may have been good once, but now they are in over their heads with the new owner financed shop in *********, **.

  Blue Ridge ** does not respond to voice mail left by the Sherrif's department.

  In order to resolve this BBB complaint, Blue Ridge ** must provide the following:

  1. Pay a reputable body shop to fix their botched body work, including a new rear cap and ladder as ********************* instructed them to do in the first place, but which they choose not to do. Instead, Blue Ridge ** charged ********************* and additional ~$4,000.00 to slather more bondo onto the rear cap.

  2. Pay a reputable body shop to finish the job they failed to do but were paid to do by both ********************* and us.

  3. Reimburse us for our out-of-pocket expenses caused by their inability to perform as contracted, specifically $3,975.00 in rent as well as fuel for commuting, etc.

  4. A public apology on their website for posting personal financial information along with their lies about us, attacks on our personal character, their terrible work, customer service, and lack of professionalism. You can go to their website and see this for yourself. They posted a special page about us because we gave them a poor review on ******.
  
  Sincerely,
  
  *************************

  RM1(SS) ********************************* (RET) Total and ********************Connected Disabled Veteran

  Business Response

  Date: 09/14/2022

  Blue Ridge RV Center, denies this response and stands firm with the finished repairs. Blue Ridge RV Center has provided before and after photos. Regarding the Discount? We provided repairs to the Motorhome. Progressive provided payment for these repairs and per law they are to pay their deductible, which was $1000.00. My question is, what were we to do? Break the law and commit insurance fraud by providing a discount for a deductible? I asked the complainant if she was in the military, and she stated her partner was retired from the Navy. The motorhome insurance is in the complainant's name. Blue Ridge RV Center has provided all resources to the BBB. 

  Blue Ridge RV Center denies the request for settlement.