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Business Profile

Health and Wellness

Diversity Health Center

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Health and Wellness.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/15/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have been calling the ********** location for over a week. I do not have a car and I'm disabled, so it is not easy for me to just drive up there and make appointments or request for medication refills. I have tried calling the nurses line, the pharmacy, and the appointment line since August 3rd. I have not got an answer, there is no way to leave a voicemail. The pharmacy is not answering. I called the ludowici GA office. They said they would leave a note for ******************* and I haven't heard anything from that either. I have also left messages with the executive assistant. Yet, I have not got a call back in about a week from her either. All I want to do is take care of my mental health and physical health, but it is very hard when you guys refuse to answer the phone or call back. I really need to fill my behavioral health medications. I'm also debating filing a complaint with the ethics review committee. I have been complaining about this issue for close to a year now and it has not changed. I am very limited to where I can go in the ********** area because of my ******** plan with WellCare. I keep getting told there is no call center for the ********** location and that they are understaffed. I don't understand why you are accepting new patients when you can't even take care of the ones that already have established care.?! I can also provide phone records where I have repeatedly called and called and called.

    Business Response

    Date: 09/04/2024

    Please accept my apologies for the delayed response to complaint with assigned ID# ********. Due to the Health Insurance Portability and Accountability Act of 1996 (HIPAA) a federal law that required the creation of national standards to protect sensitive patient health information from being disclosed without the patients consent or knowledge, I am unable to provide you with written details you have requested. I can say several attempts have made to contact the complainant. If needed he may call our administrative at ************ for assistance.

    Best Regards

    Diversity Health Center

  • Initial Complaint

    Date:11/21/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ****** ****** had a doctors appotment on October 17th 2022 to see Doctor ******** ****** for my regular check up Med refile and after dozens of phone calls and my Boyfriend going over there here it is now November the 21st 2022 and I still haven't got any of my Meds filled.at this time Im not sure on what to do or who to call I really need my meds but have no clue what to do........

    Business Response

    Date: 12/06/2022

    Please see attached

Diversity Health Center is NOT a BBB Accredited Business.

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