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Business Profile

Event Planner

Butterfly Works, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Event Planner.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:08/12/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am requesting a refund for the other two tickets that were purchased due to event being improperly advertised. I paid $85.56 total but the event sponsor (*********************** Butterfly Works LLC) only refunded me $30 for one ticket so I am requesting the remaining $55.56 be refunded to me. The sponsor was made aware of my request to have all tickets refunded but has not yet done so. It is the sponsors negligence that the event was improperly advertised and I purchased three tickets under the notion that my nephew could attend. Had the information been clearly advertised on ticket page that children 0-7 couldnt go, I wouldnt have purchased any tickets. Three tickets purchased April 4. One of these tickets was for my 4 year old nephew who loves ******** music. May 21 (10 days before event) sponsor sends mass email that children 0-7 cant attend. I scramble to get childcare and request a refund for child ticket and sponsor agrees. Unfortunately, our childcare fell through on May 29, so I let sponsor know none of us can attend anymore and that we are requesting refund for 3 tickets. No reply from sponsor. Email June 26 to follow up about refund and theres no response. Contact Eventbrite on July 27 about refund for three tickets and to let them know sponsor ***** responded to subsequent emails. Eventbrite reaches out to sponsor. Sponsor emails me Aug.3 and requests alternate payment info and a screenshot of total amount paid. When I check for refund, I notice sponsor only refunds price of 1 ticket. When I bring this to her attention, she says she has honored my initial request to refund child ticket and is closing out case. I remind sponsor that my last correspondence to her and Eventbrites correspondence to her requested that three tickets be refunded but she has not responded. Eventbrite agrees I am due a refund for all tickets but said I must deal directly with sponsor for securing refund. Eventbrite has flagged sponsor due to non-resolution of the issue.

Butterfly Works, LLC is NOT a BBB Accredited Business.

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