We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Moving Companies

RNR Moving

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Moving Companies.

Reviews

Customer Review Ratings

2

Average of 1 Customer Review

Want to share your experience?

Leave a Review

Review Details

  • Jennifer C

    Date: 10/18/2022

    Jennifer C

    Date: 10/18/2022

    We hired RNR for our move based off positive past experiences but this time was sadly not even close to that.The guys who moved us first off- didnt ask to make a second stop instead just shoved everything in the back of the truck and strapped the doors shut there was no organization to the furniture which I believe in return made the damages happen.The owner said that he would not call the guys and would talk to them when they arrived back at the office. To which he lied. He did call them and gave them time to get their stories to match then we overheard the guys talking about it and not talking nicely about it.When I called to make the claim I was rushed off the phone and tried to say it was my fault. I just bought these couches 4 months prior to moving and they were in perfect condition. Once I got the check it wasnt even enough to cover a leather repair man to come out. The couch is Italian leather. Its not a cheap couch. $186.00 for a hole in my dining table and ripped leather is absolutely absurd.I would recommend to NEVER use these guys.

    RNR Moving

    Date: 10/19/2022

    ********, we apologize for your experience and that we were unable to correct things to your satisfaction. To be fair, we did pay the claim based on the insurance option that was chosen and the hourly rate was discounted for being a repeat customer. Although it appeared to you that the owner lied, what actually happened was the driver called the office to report possible pre-existing damage which was pointed out to him upon unloading. Accidents do happen and you did state that the previous moves were incident free so while we do regret your disappointment, we hope that you will change your mind about using our service again. We appreciate your feedback and will take your comments under consideration as we continually work to improve our customer experience.

RNR Moving is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.