We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Business Services

AG Parts Supply

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Business Services.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:09/09/2024

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    After much research, I placed an order for an oil filter for my tractor on 9/2/24, p/n EA00001160B, on the ************************************************************ website. I had placed the order because their website had listed the exact oil filter part number I needed. The price was $28.33 + $11.00 S&H for a total of $39.33. When the oil filter arrived, they had swapped out the oil filter with a different part number. They never told me when I placed the order or before they shipped it out, that they were replacing it with a different part number. I would have canceled my order if they had told me beforehand. I was aware of this substituted part number, but my engine specifically calls for the part number I ordered. I called the company today, 9/9/24, and the person that I spoke with told me that the part number I ordered had been changed to p/n WA00004647A. I told them that I was aware of that part number, but my specific tractor engine does not allow that part number because the filter is smaller and has caused issues with my type of engine on other tractors. I told them I wanted a refund and he hung up on me. If I had wanted that filter, I would have bought that filter. I believe it is totally dishonest to list, and sell one part number and deliver a totally different part number without ever telling the buyer. I want them to send a pre-paid return label and refund my purchase in full.

    Business Response

    Date: 09/23/2024

    The customer was shipped the "updated" filter per McCormicks spec sheet. (attached) but did not want the updated filter. Our system (Quickbooks) only allows us to put one part number in the item name/ number. We add the addition or updated part numbers in the additional box but have realized that is not viewable to the customer. Our ********************** **** reached out via email to Mr. ******* apologizing for the misunderstanding & attached the document from ********* advising the updated filter. Mr. ******* accepted his apology but requested a refund & a prepaid label. A prepaid label was send via email to Mr. ******** he returned the part to us & we refunded him the entire amount. 

    This claim has been handled between business & customer. 

    Customer Answer

    Date: 09/28/2024

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ***** *******

  • Initial Complaint

    Date:06/21/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    DON'T EVER ORDER PARTS FROM AG PARTS SUPPLY at ***************************************, ** ***** www.agpartssupply.com I ordered what was said to be a new, complete OEM lift pump. I had confirmed by email before purchasing! What I received was a used, incomplete pump, no manual pump, no spring, no valve and no gaskets. Called and was told by the owner that it was discounted and basically just deal with it. Never buy here again!!!! Would suggest you think twice before doing business with them.To top this off, after all the time spend on cleaning it up! IT'S A BAD PUMP, WAITING ON OWNER TO CALL BACK ON MONDAY...how's that work in the middle of hay season!Believe me, when I'm at every cattle sale, farm auction, or anything else, I will tell everyone about this!

AG Parts Supply is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.