Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/12/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We initially had high hopes when starting our project with *********************** and Sons Concrete. Mrs. *********************** was highly responsive and eager to finalize the agreement, even going so far as to personally collect our deposit the day the contract was signed. Unfortunately, things quickly went downhill after that.Delays were repeatedly attributed to weather and personal issues, which we initially understood. However, communication soon became non-existent, with emails and phone calls going unanswered. When the agreed-upon deadline was missed, Mrs. *********************** eventually admitted to the delay and assured us that a refund would be mailed.That promise was made in July 2024. It is now March 2025, and despite multiple follow-ups, we have received no refund, only silence. Eight months is far too long to wait without updates or accountability. We even had a collection agency involved with the possibility of pursuing legal action. Mrs. *********************** herself acknowledged the overdue refund by stating, "We have an invoice that is owed for a refund of deposit of contract signed. I know you have sent several invoices that have not been paid. If I can ask if you can send me a new invoice that has a due date of next Wednesday, we will pay it. We have been getting the calls from your lawyer, and I completely understand your frustration. Please advise if this is possible. I know your lawyer states we have to pay by tomorrow, but we will not have the money until next Wed." She also claimed, "We made a deposit, and there is a hold on it until Tuesday I am trying to get the hold removed. You are my first to pay when it is released." Yet, despite these reassurances, no refund has been issued.This experience has left us feeling deeply disappointed and misled. Based on our interactions, I cannot recommend *********************** and Sons Concrete to anyone. A business should be founded on trust and reliability, but this one has proven otherwise.

• Initial Complaint

  Date:12/19/2024

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed a contract on July 19, 2024, to pave the driveway and front walk at my home. I paid the company (Jacobs and Son) fifty percent down ($7500 on a $15,000 contract).The company spokesperson said that the job might take as long as four to six weeks to complete.After two months, I began serious efforts to follow up with this company. The company phone number goes straight to voicemail, and voicemails and emails are frequently unanswered. After three months, I suggested that the company return my deposit, and that we cancel the contract.Since then, the company has offered and then cancelled a number of plans and dates for beginning this job. The usual pattern is to tell me that they will show up on the following Monday morning, only to retract that offer because of the chance of rain in the following week's weather forecast. We have had an exceptionally dry summer and fall, and other paving projects in my neighborhood are proceeding every day.Most recently the company stated (when they did not appear as promised on Monday, November 11), that the construction dumpster would be delivered by Friday, November 15. The next day she changed that plan, stating that the dumpster would be delivered on the next Monday (November 18). When she cancelled that plan, I formally requested that the company refund my deposit and cancel the contract (this was on Monday, November 18). Two weeks later, the company responded and claimed that they had not received my request for a refund, so I re-sent that email. Two more weeks have now passed, without any response from the company.