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Business Profile

Monograms

AshleyMaria Monogram

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:02/20/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I order on Feb 6, ******************************************************************************************************************************************* a couple of days now theyre not responding to my emails . They took my money

  • Initial Complaint

    Date:11/22/2022

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I made a purchase through this company on 11/2/22 and received a confirmation email that my order was received. In the email it says most orders will be shipped between **** days. I havent received any tracking information. I have shopped this company 3 times in the past with no issue however after reaching out by phone and email to the information posted and info revived from a private message from a previous purchase years ago, I have not gotten a response back. The phone numbers are disconnected and the other is busy. It never rings. I visited the ******** page again searching for new contact info to see other complaints from shoppers stating its been months and they still havent received their purchases. Please advise.I would like my merchandise or a refund for items purchased. If they are out of business they shouldnt still be able to collect or process payments for merchandise.Is there a way to investigate if they are indeed still operating business or how to go about refund.Direct message through social media gives an auto reply with contact information that provides no response.

AshleyMaria Monogram is NOT a BBB Accredited Business.

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