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Business Profile

Property Management

Kinsman Investment

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Property Management.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:04/15/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I moved in the apartment 2-1-25, I had no hot water for the first 3 days, in the last month my air conditioning has been out twice for 3 or more days each time, there is a gutter hanging outside by my front window that I reported over a month ago that is still not fixed! I am without air conditioning right now going on three days I was not able to get ahold of management for two days and there telling me that they don't know when the maintenance guys will get to it because he has other things going on! I have a child in the house and I have not been able to cook clean or do laundry because it's to hot to turn anything on that will make it hotter! They don't seem concerned at all, just keep apologizing but nothing happening! I need help I don't know what else to do besides try and move and then I'd be breaking my lease.

    Business Response

    Date: 04/16/2025

    Thank you for letting me know about these issues. I will speak with the Site Manager today to resolve them. We will fix your AC and repair the hanging gutter. I apologize that you have had several problems with your AC. I will make sure it's fixed right. 

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