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Business Profile

Moving and Storage Companies

College HUNKS Hauling Junk and Moving Jasper

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Moving and Storage Companies.

Complaints

Customer Complaints Summary

  • 4 total complaints in the last 3 years.
  • 3 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:02/28/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Our move-in date was a few days before Christmas on the 19th of December. To say it was a disaster would not be a stretch. They took two men off the job and the job lasted till 2 AM and they still didnt finish That night. Their workers got tired and lazy. During the move the movers damaged multiple pieces of furniture, including dining room table, dining room chairs, desks, rips in the couch, outside concrete table was chipped ect. Damage to floor as a desked drug on floor. All the damages were captured by photo. We have been continuously reaching out to ******* ***** who the Office manager at the Jasper Location. She assured us in the beginning that they would be honoring The declaration Of valuation we chose for coverage. We have an email stating that from her as well. We sent her pictures of all the damage in and so far the only damages that were fixed were a floor that they scratched in the basement. They even used our own three boxes of flooring and have not reimbursed us for that either. We are looking for full reimbursement of all Damages to the all furniture damaged.

  • Initial Complaint

    Date:12/20/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased insurance for my move on December 5th. I have been jerked around by the business manager, ******* ***** when it comes to the refund I am owed. They broke several of my items and ******* continues to give less than answers and is not forthcoming. I am owed at least over $200 and I have yet to receive my refund. Its been over 7 business days.

  • Initial Complaint

    Date:09/30/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Moving company did not bring all our items despite charging us an extra $2000 for a second truck. Also ruined many things. Have correspondence for over a month and nothing but excuses and no response unless we call. We are then told its this or that.

  • Initial Complaint

    Date:03/25/2024

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I entered into a contract with College Hunks of Jasper, ** to move furniture only from **********, ** to *******, **, about 10 miles. *** estimate was about $3000 and based upon a crew of 4 for 6 hours. I accepted the estimate and paid a $100 deposit. Before arrival, I personally moved about 12 pieces of furniture and expected the time on-site to frankly be less. On the day of the move, the crew arrived at 930am as planned, except the truck was too tall/heavy for the entry bridge. ***y returned to Jasper for a smaller truck, delaying the start by 2.5 hrs and creating the need for 2 delivery trips. I called the office to complain and seek consideration for my inconvenience and was told that I was sharing in the cost of the delay, even though it was at no fault of my own. After I requested and given confirmation of my bill, the office manager hung up on me. Once the crew was done, I was presented a bill 15% higher, to include a CC charge (not indicated on the estimate or any other correspondence I could find). I signed the authorization reluctantly, though maybe I should not have. *** crew leader indicated he talked with the owner about my unhappiness and told me I would get a call in the am. *** following morning, the same office manager called to get my CC number for the charge. When I hesitated given my expectation of a call from the owner, I was told the owner told her to call me. After further discussion, the office manager indicated she would pass on my request for that call, which I have yet to receive. I want to be clear in conclusion this has nothing to do with the crew - they worked hard and were extremely courteous and helpful. This have everything to do with the billing and unprofessional conduct of management.

College HUNKS Hauling Junk and Moving Jasper is NOT a BBB Accredited Business.

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