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Business Profile

Online Retailer

Millie B Designs

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Online Retailer.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:02/14/2024

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I received some defective earrings and they will not refund me or let me return them because it had been two weeks since they had sent them. I contacted them as soon as I had received them so I thought the refund process had been started.

    Business Response

    Date: 02/14/2024

    To whom it may concern,

    The customer received her order on Jan. 19th. She emailed me regarding the size of the earrings. Mind you, two out of the three earrings purchased have pictures of a female wearing the earrings to show the size. Regardless, I agreed to complete the return to the customer and provided her the information needed to begin the process. The customer later contacted me on Feb. ******** days post delivery date), stating she has been out of commission and would like to return one of the three pairs of earrings due to it being defective. Our 10 day return policy (from the day it is delivered) is clearly stated on our website and a link was also provided to the customer during the initial contact. Since the customer never mentioned a defective earring in the initial email, there is no way to prove whether the earring was damaged during shipment or while in her possession. I have attached screen shots of email communication with the customer. 

    Kindly, 

    *******************

    Customer Answer

    Date: 02/15/2024

     
    Complaint: 21290517

    I am rejecting this response because:
    A company should not be allowed to sell defective items to people PERIOD! That is probably why this company does not stand behind their products. My complaint or return was initiated as soon as I could. I had been out of commission. I did not try on any of the earrings because they were so ungodly large. The picture was very deceptive. When I did try on one pair, I could not even get the post on. People should be made aware of this companies bad policies.
    Sincerely,

    ************

    Business Response

    Date: 02/19/2024

    I initially agreed to complete the return for the customer. No questions asked, I agreed and provided her the information needed to begin the process. The customer only mentioned the size of the earrings in her initial email. (Please see the screenshots of the emails attached.) There was no mention of the damaged earring until the email that was sent in Feb., which was 24 day post delivery date. There is no way to prove that the earrings were either a. damaged upon delivery or b. damaged while in the customers possession. I strongly stand by my companies' policies and behind all of our products. 

    Customer Answer

    Date: 02/19/2024

     
    Complaint: 21290517

    I am rejecting this response because: 

    I should not have to defend myself for trying to return shoddy products from a business. Clearly they are desperate for money and mine has gotten in their pocket and they are happy. My credit card company said I can get money back but obviously this horrible business needs my $100+ dollars. Shame on them

    Sincerely,

    ************

Millie B Designs is NOT a BBB Accredited Business.

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