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Business Profile

Roofing Contractors

O C Roofing Systems, LLC
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/06/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I got my roof done in March of 2024. Couple of months later back in June, I complained to the contractor about leaking from the May rainstorms. I thought it was a plumbing issue and two different plumbers from two different companies indicated it cannot be a pipe issue due to the location of the leak. I contacted the company to come out and I finally got someone to come out on the 20th of November 2024 to look at my roof while I was at work. I have yet to receive a call back or a report about my roof. I am having trouble getting in contact with anyone from the company. The person I have been texting, no longer responses to my messages. My home insurance has contacted them as well and left a message today on the 6th of December.

    Business Response

    Date: 03/10/2025

    We Sent these photos in an responded to this, I'm resending now

  • Initial Complaint

    Date:07/31/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    OC Roofing ********************** our roof in December 2022. My contact was ***************************. Immediately after installation I noticed waves in part of the roof and spoke to *******. He said lets wait until Summer and see if the heat helps flatten them out. Prior to July 2023 I started contacting *******'s office, and *******. July ******* I sent ******* a text and picture of roof showing the waves in roof and his response was "wow..I see what you're talking about". He sent the pic to manufacturer of roof shingles. I contacted the manufacturer and they said it looks more like an installation issue. ******* did not act on the roof issues so I text him September 11, 2023 asking him any thoughts on our roof issues. ******* responded "Hey ******, I'm sorry man....sorry I dropped the ball". ******* also text me that same day and said he would have a date the next morning on when he is coming up. He did not provide any further response and did not come up. On October 2, 2023, I Text ******* again and asked if he had any word yet on our issues. I haven't received a response since. I made some other attempts to call their office . I have never received another response. I called the manufacturer and they tried reaching OC Roofing with no response. They recommended another roofing company and they come out and documented the issue, and provided a quote and video. I was reluctant to file complaint because I'm a business owner but I have no choice. OC Roofing should fix the problem, and I should not have to pay others to do so.

    Business Response

    Date: 08/21/2024

     

    Good morning,

         We have been in contact with ******, and have corrected the issues at had. The hold up was a technical bulletin we were waiting for so we could correct the issue following g F Wave procedures..

    All work is completed

     

    ***************************

O C Roofing Systems, LLC is BBB Accredited.

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