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Business Profile

Allergist

Atlanta Allergy & Asthma

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Allergist.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/01/2025

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The billing department for this facility refuses to resolve my billing issue dating back to October 2023. Ive had billing issues for over a year now with no resolve or response. I had no choice but to file a grievance/complaint for an investigation to look into their billing practices with my insurance company. The companys staff never responded to my calls/emails/texts for updates. Also, they charged me for dates of service Ive already paid for. I have contacted their billing department since October of last year for an update with no *********** of 1/1/2025:I still haven't received a response from their billing department to date regarding my issue. Their billing department sent me a bill for $821.68 but did not post ALL of my payments totaling over $529.16 to the bill, even after I emailed them the proof of payments and transaction history from my bank as they requested. I emailed my proof of payments to ******** ***** ****** in their billing department asking for an update since October and she refuses to respond to me or provide me an update.Once I filed a grievance/complaint through my health insurance company, they tried reaching their billing department on NUMEROUS occasions with no response. I was advised to file a complaint with the ******************************* ********************************* which I have done. I also uploaded my proof of payments/transaction history and emails to ******** D. ***** and ******* ******** to my complaint. Lastly, I was instructed by the GA ************************************************ to file a complaint with the *************************, **************************** which was done on 12/10/24.Attached is my proof of payments made to this company in the amount of $529.16, email to ******** with proof of payments of $529.16 attached, letter from my health insurance company stated they can't reach billing department, and texts to ******** ***** in billing asking for update. I want credit for my payments

    Business Response

    Date: 01/20/2025

    Dear Ms. ******************** you for bringing your concerns to our attention, we sincerely apologize for any inconvenience you have experienced. After thoroughly reviewing your account, here is what we found: 

    Account in mention showed that all payments from 10/5/23 through 9.15.24 totaling $529.16 were applied to the account correctly. There was a payment amount of $7.80 towards injections, but insurance company applied ***** to the deductible, leaving a balance of $18.62 per each date of service. After, further research we were able to come to a resolution on amount owed. 

    We strive to provide excellent service; we thank you for taking the time to speak with us in detail and assist in improving our processes. If you should have any further concerns do not hesitate to reach out to us directly.

    Sincerely,

    Senta Partners Billing Department

    Customer Answer

    Date: 01/20/2025

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. The billing company reached out to me after receiving my complaint. The issue is now resolved.

    Sincerely,

    ******** *******

  • Initial Complaint

    Date:06/21/2024

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On Feb 29th 2024 I had an appointment at the **************** location of Atlanta Allergy and Asthma.At that time i was charged $861.65 for a procedure performed on **** was then informed by my Insurance thru an Explanation of benefits, that i was only responsible for $50 and not the amount i was charged. now when i call the office and their billing department, they say they have no records of my account.

Atlanta Allergy & Asthma is NOT a BBB Accredited Business.

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