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Business Profile

Clubs and Organizations

St Ives Country Club

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/20/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We are deeply disappointed with our wedding experience at ************, especially with ***, the head of catering. During our initial walkthrough, *** assured us that St. Ives handles all major details, leaving us to only focus on vendors. However, several issues arose, undermining our confidence.One major issue was a missed tasting appointment, where *** was unprepared despite confirming the date via email. He attempted to shift the blame onto us until we showed him the confirmation. This led to a rushed, unsatisfactory tasting experience.Due to these concerns, we hired a day-of coordinator. When we brought her to meet ***, he initially dismissed us, claiming he had another appointment. When he finally joined us, his behavior was unprofessional, becoming agitated and confrontational over simple timeline adjustments.I also noticed a troubling pattern of behavior where my husband, who is white, received markedly different treatment from *** compared to myself and my African American family. Bobs demeanor changed drastically when interacting with us, leading to concerns about racial bias.On the day of our rehearsal, *** was completely absent. We had to chase him down, leading to a 30-minute delay in starting the rehearsal. His dismissive response further added to our stress.On our wedding ************** and the venue staff offered no support. Our bridal party had to handle tasks like folding napkins and readjusting chairs, causing a significant delay in the ceremony and leaving us without time for essential photos.We emailed *** the day before the wedding to express our frustrations, but his response offered no real apology. On the day of the wedding, **** only apology was, Im sorry if you had different expectations, which was wholly inadequate.

St Ives Country Club is NOT a BBB Accredited Business.

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