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Business Profile

Long Distance Phone Service

InfiMobile

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Long Distance Phone Service.

Complaints

Customer Complaints Summary

  • 4 total complaints in the last 3 years.
  • 4 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:04/05/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Bought a pre-paid sim in July, their website says "**** can be activated within 60 days of purchase. **Taxes and shipping charges applicable." based on this, I assumed that the sim can be activated within 60 days or beyond, it didn't say that **** MUST be activated within 60 days". I called multiple time trying to activate that sim after 60 days and I was told lies over and over. they always say that the sim will be activated in 24 hours and I should receive an email or a supervisor will call me in 24 hours. So far, none of this happened. I either need my money back or the sim to be activated. I paid $120 and now can't use it at all.

  • Initial Complaint

    Date:04/01/2025

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    upgraded device. didnt work, so had them put e sim back on device. They never sent qr code.

  • Initial Complaint

    Date:01/16/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I bought eSIM from Infimobile ,but I am unable to activate this eSIM. I email this customer services for try to solve this issue, but the InfiMobile didn't reply my email. So I request a refund on ************************** ,then they email me and reject my refund for no reason. Please review this email between me and InfiMobile.

  • Initial Complaint

    Date:01/07/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On Sept. 14, 2024 I checked my device compatibility on **************************, and got confirmation that my phone IMEI number is fully compatible with their plans. As such, I purchased a 12-month plan (unlimited calls + 10Gb mobile data) for $99.00 On Sept. 20, 2024 I received a new SIM card and the service activation instructions by mail and activated the service. My service was suppose to last until Sept. 15, 2025.The phone service worked fine until Dec. 17, 2024 (just under 3 months). On Dec. 17, 2024 the phone service stopped working, saying that it is not connected to the network. All incoming calls would be answered by an answering service, the phone would not dial or ring.After waiting for the service for 2 days I contacted Infimobile support on Dec. 20, 2024 to inquire why my phone is not working. I was told that Infimobile technical team would investigate the problem and would notify me by ******** email came by Dec. 26. At that point my phone was not working for 9 days. On Dec. 26 I called the Infimobile support again and was told that my phone stopped working because it is "too old" and is no longer compatible with their service. Infimobile said that they cannot restore my service, but I can apply for a refund on their ********** that point I figured that my phone is not too old, it is about 5 years old. So, I went to the website of another provider and confirmed the same device compatibility with a new provider. As such, I applied for a refund from infimobile. I figured I paid $99 for a 12-month plan, but received less than 3 months of service, so I should receive $99/12*9 = $74.25 for the unused 9 months of service.On Dec. 27, 2024 Infimobile sent me an email stating that they can refund only $5 from my original $99 *********** summarize, I paid $99 for a 12-month plan. Alter less than 3 months Infimobile turned off my service (due to my phone being "too old") and offered to refund $5. Is this a fair deal?

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